Servicenow Technical Architect

Tata Consultancy Services; Union Beach (NJ); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

401K Plan

Certification & Training Reimbursement

Vacation, Time Off, Holidays

Job summary

Tata Consultancy Services Limited is seeking an experienced ServiceNow Platform Lead / Principal Architect with 10+ years of IT experience. You will lead platform governance, architecture, and enterprise integrations to deliver scalable ServiceNow solutions aligned with business objectives.

The role oversees roadmaps, solution design, and cross-functional delivery across ITSM, HRSD, CMDB, CSDM, and ITOM. Strong vendor management and global team leadership are essential to success.

Qualifications

• 10+ years of IT experience.
• 10+ years of ServiceNow experience.
• Experience leading enterprise ServiceNow implementations and transformations.
• Experience managing global teams and vendor engagements.
• Proven track record delivering large-scale ServiceNow programs.

Responsibilities

• Own and govern the ServiceNow platform roadmap, release management, backlog prioritization, and platform lifecycle.
• Establish governance frameworks, standards, best practices, and architecture principles.
• Lead platform modernization initiatives and adoption of new ServiceNow capabilities.
• Define operational metrics, and continuous improvement strategies.
• Design scalable enterprise solutions across ServiceNow modules including ITSM, HRSD, ITOM, CSM, CMDB & CSDM, Service Catalog, Knowledge Management, Employee Center.
• Provide architecture leadership for complex business transformations.
• Ensure adherence to ServiceNow best practices and platform standards.

Skills

IT governance

Platform leadership

Enterprise transformations

Global team leadership

Vendor management

Tools

ServiceNow

REST/SOAP APIs

IntegrationHub

MID Server

CSDM

Job description

We are seeking an experienced ServiceNow Platform Lead / Principal Architect with 10+ years of IT experience and extensive expertise in ServiceNow platform governance, architecture, digital transformation, ITSM, CMDB, ITOM, HRSD, CSM, and enterprise integrations. The ideal candidate will lead platform strategy, roadmap planning, solution architecture, service delivery, and cross-functional teams to deliver scalable and innovative ServiceNow solutions aligned with business objectives.

Experience

• *10+ years of IT experience.
• *10+ years of ServiceNow experience.
• *Experience leading enterprise ServiceNow implementations and transformations.
• *Experience managing global teams and vendor engagements.
• *Proven track record delivering large-scale ServiceNow programs.

Technical Expertise

• *ITSM, HRSD , ITOM Event Management , CMDB & Discovery, Service Catalog
• *Employee Center, CSM , Flow Designer , IntegrationHub, REST/SOAP APIs
• *AI/GenAI capabilities within ServiceNow
• *Agile and ITIL methodologies

Certifications (Preferred)

• *ServiceNow Certified System Administrator (CSA)
• *ServiceNow Certified Application Developer (CAD)
• *ServiceNow CIS - ITSM
• *ServiceNow CIS - HRSD
• *ServiceNow CIS - CSM
• *ServiceNow CIS - Discovery
• *ITIL Foundation / Managing Professional

Key Responsibilities

• *Own and govern the ServiceNow platform roadmap, release management, backlog prioritization, and platform lifecycle.
• *Establish governance frameworks, standards, best practices, and architecture principles.
• *Lead platform modernization initiatives and adoption of new ServiceNow capabilities.
• *Define operational metrics, and continuous improvement strategies.
• *Design scalable enterprise solutions across ServiceNow modules including:
  • *ITSM , HRSD, ITOM, CSM, CMDB & CSDM, Service Catalog, Knowledge Management, Employee Center
• *Provide architecture leadership for complex business transformations.
• *Ensure adherence to ServiceNow best practices and platform standards.

Enterprise Integrations

• *Lead integr ations between ServiceNow and enterprise applications such as:
  • *Identity and Asset Management platforms
• *Define integration architecture using REST APIs, IntegrationHub, MID Servers, and event-driven designs.
• *Lead CMDB strategy, governance, data quality initiatives, and service mapping programs.
• *Establish data models, reconciliation policies, and lifecycle governance.
• *Drive CSDM adoption and alignment across business and technical services.

Program & Delivery Management

• *Manage large-scale ServiceNow programs from requirements through production support.
• *Lead SOW development, project estimation, budget planning, risk management, and stakeholder communications.
• *Coordinate with business leaders, vendors, architects, and development teams.

Leadership & People Management

• *Lead global development and support teams.
• *Mentor developers, architects, business analysts, and administrators.
• *Drive delivery excellence, resource planning, and knowledge management initiatives.
• *Engage with senior leadership and executive stakeholders

Base Salary Range : $135,000 to $150,000 Per Annum

TCS Employee Benefits Summary

• *Discretionary Annual Incentive.
• *Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• *Family Support: Maternal & Parental Leaves.
• *Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• *Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• *Time Off: Vacation, Time Off, Sick Leave & Holidays.
• *Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.