Servicenow Architect

Tata Consultancy Services Limited; Windsor (CO); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Discretionary annual incentive

Medical coverage

Parental leaves

401K plan

Performance bonus

Training reimbursement

Job summary

Tata Consultancy Services Limited is seeking a Platform Architect to serve as a trusted advisor, shaping customer platform strategy and the sequencing of ServiceNow capabilities to maximize value and long-term health of the platform.

The role emphasizes expert guidance over direct implementation, engaging with stakeholders at all levels to ensure strategic alignment and scalable solutions across the ServiceNow stack.

Qualifications

• Design scalable, secure, high-performing ServiceNow architectures translated from business objectives.
• Build trusted relationships across teams and C-suite to influence outcomes.
• Communicate complex architecture decisions with precision to diverse audiences.
• Diagnose root causes of multi-threaded problems and craft scalable resolutions.
• Link platform decisions to client industry context and business priorities.
• Develop and maintain a clear ServiceNow platform and product roadmap, translating objectives into a sequenced adoption plan.
• Deep ServiceNow platform knowledge: CMDB, CSDM, integration, security, lifecycle management.
• Experience with solution design principles, governance frameworks, debt remediation, TOGAF.
• ITSM expertise with at least one other ServiceNow workflow (ITOM/CSM/HRSD/SecOps).
• Certifications: CSA, CAD, CIS (at least one); also ArchX, CTA, Now Assist AI certifications.
• Architectural advisory to translate business objectives into platform strategy and roadmaps.
• Lead governance discussions to prevent platform health degradation; interpret health reports and advise remediation.
• Identify and mitigate architectural and platform risks; guide customers on mitigation strategies.
• Engage customers through architectural reviews, workshops, and executive conversations.
• Demonstrate ServiceNow capabilities and broad platform knowledge across core areas.
• Guide customers on adopting AI capabilities within their ServiceNow strategy.

Skills

Technical Architecture

Stakeholder Influence

Communication Skills

Problem-Solving

Business Acumen

Roadmapping

ServiceNow Platform

Enterprise Architecture

ITSM Expertise

Certifications

AI Certifications

Architectural Advisory

Governance

Risk Management

Customer Engagement

Technical Expertise

AI Strategy

Job description

We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers. The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment. The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably, and ensuring the long-term health and scalability of their platform.

This is an advisory role focused on shaping the customer's platform strategy and direction, achieved through expert guidance rather than direct implementation.

Must Have Technical/Functional Skills

• Technical Architecture: Ability to design scalable, secure, and high-performing ServiceNow platform architectures that translate business objectives into sound architectural decisions.
• Stakeholder Influence: Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.
• Effective Communication: Excellent communication skills, with the ability to convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.
• Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems, evaluate options, and develop sound, scalable resolution approaches.
• Business & Industry Acumen: Understand and credibly engage with the customer's industry context, business model, and strategic priorities to connect platform decisions to business outcomes.
• Platform and Product Road mapping: Ability to develop and maintain a clear, defensible ServiceNow platform and product roadmap that translates customer business objectives into a sequenced adoption plan.
• Skills: ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management., , Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF)., Workflow & Product Knowledge: Deep expertise in ITSM is mandatory. Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.
• Certifications: Required: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).
• Expected: ArchX - Advanced Architecture, Certified Technical Architect (CTA - in pursuit or completed), AI Certifications: Now Assist Essentials, Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.
• Architectural Advisory: Translate customer business objectives into a coherent platform strategy. Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.
• Platform Health & Governance: Lead technical governance discussions to establish frameworks that prevent platform health degradation over time. Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.
• Risk Management: Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions. Advise customers on mitigation strategies to ensure risks are managed before they become incidents.
• Customer Engagement: Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership. Facilitate architectural reviews, executive conversations, and workshops.
• Technical Expertise: Demonstrate platform capabilities and guide customers through ServiceNow functionality. Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform.
• Strategic & Conceptual AI Expertise: Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organizational AI strategy and how to align AI capabilities to business outcomes.

Required Knowledge & Certifications

• ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management.
• Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF).
• Workflow & Product Knowledge: Deep expertise in ITSM is mandatory. Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.
• Certifications:
• oRequired: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).
• oExpected: ArchX - Advanced Architecture, Certified Technical Architect (CTA - in pursuit or completed).
• oAI Certifications: Now Assist Essentials, Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $120,000 - $180,000 a year