Servicenow Platform Architect

Tata Consultancy Services; Cincinnati (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Parental Leaves

401K Plan

Certification & Training Reimbursement

Job summary

Tata Consultancy Services Limited in Cincinnati, OH seeks an Enterprise Architect to design scalable, secure ServiceNow platform architectures aligned with business objectives. Translate goals into platform strategy and guide adoption sequencing across ITSM, ITOM, CSM, and HRSD.

The role requires strong stakeholder influence, excellent communication, and deep expertise in the ServiceNow data model (CMDB, CSDM), security, and lifecycle management.

Qualifications

• CSA, CAD, CIS certifications required; CTA in pursuit or completed.
• Experience with ServiceNow platform architecture and ITSM/ITOM/CSM/HRSD.
• Strong knowledge of CMDB and CSDM data models.

Responsibilities

• Architectural advisory: translate objectives into platform strategy.
• Guide platform roadmap, sequencing adoption and design reviews.
• Lead governance to prevent platform health degradation.
• Interpret health reports and advise remediation plans.
• Risk management and stakeholder engagement from technical teams to executives.
• Demonstrate ServiceNow capabilities and guide customers through functionality.
• Advise on AI capabilities within the ServiceNow platform and alignment to business strategy.

Skills

ServiceNow

ITSM

ITOM

CSM

HRSD

CSDM

CMDB

Security

Enterprise Architecture

Education

CSA

CAD

CIS

ArchX

CTA

Tools

ServiceNow

Job description

Job Description

• Technical Architecture: Ability to design scalable, secure, and high-performing ServiceNow platform architectures that translate business objectives into sound architectural decisions.
• Stakeholder Influence: Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.
• Effective Communication: Excellent communication skills, with the ability to convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.
• Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems, evaluate options, and develop sound, scalable resolution approaches.
• Business & Industry Acumen: Understand and credibly engage with the customer's industry context, business model, and strategic priorities to connect platform decisions to business outcomes.
• Platform and Product Road mapping: Ability to develop and maintain a clear, defensible ServiceNow platform and product roadmap that translates customer business objectives into a sequenced adoption plan.
• Skills: ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management., ,
• Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF)., Workflow & Product Knowledge: Deep expertise in ITSM is mandatory. Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.
• Certifications: Required: Certified System Administrator (CSA),
• Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).
• Expected: ArchX - Advanced Architecture,
• Certified Technical Architect (CTA - in pursuit or completed),
• AI Certifications: Now Assist Essentials, Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.

Roles & Responsibilities

Architectural Advisory: Translate customer business objectives into a coherent platform strategy.

Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.

Platform Health & Governance: Lead technical governance discussions to establish frameworks that prevent platform health degradation over time.

Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.

Risk Management: Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions. Advise customers on mitigation strategies to ensure risks are managed before they become incidents.

Customer Engagement: Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership. Facilitate architectural reviews, executive conversations, and workshops.

Technical Expertise: Demonstrate platform capabilities and guide customers through ServiceNow functionality. Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform.

Strategic & Conceptual AI Expertise: Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organization AI strategy and how to align AI capabilities to business outcomes.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $110,000 - $160,000 a year

#LI-CM2

Location: Cincinnati, OH

Function: TECHNOLOGY

Role: Enterprise Architect

ID: 435580

Skills: Service Now

Salary Range: $110,000 - $160,000

Salary Range: $110,000 - $160,000 a year