Servicenow Architect

Tata Consultancy Services

Mims (FL)

On-site

USD 100,000 - 150,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Discretionary incentive

Comprehensive medical coverage

Family leaves

Auto & home insurance

Commuter benefits

Certification & training reimbursement

Vacation & holidays

401K plan with bonus

Job summary

Tata Consultancy Services Limited seeks a Senior ServiceNow Architect to drive ITSM/CMDB initiatives, oversee integrations, and shape ServiceNow solutions. The role requires expertise in REST/SOAP, MID servers, and event management, with ITIL and SDLC knowledge.

You will collaborate with infrastructure teams and business units to deliver reliable, scalable ServiceMap-enabled services. Applicants should be ServiceNow Certified Systems Administrator and comfortable navigating Agile/Scrum

Qualifications

Senior Technical Lead/Architect with deep ServiceNow domain experience
Experience in ITSM, CMDB, integrations, and VA within ServiceNow
Basic knowledge of Cloud fundamentals and Windows/Unix administration
Understanding of infrastructure environments (server/network/storage)
Strong knowledge of monitoring tools
Familiarity with ITIL processes, integration solutions, and architecture configurations
Knowledge of base platform and reports in ServiceNow
Experience in REST API and SOAP integrations
Knowledge of testing types (unit, system integration, UAT) and repeatable environments
ServiceNow Certified System Administrator
Awareness of Agile/Scrum methodologies
Basic ITIL/industry standards knowledge
Understanding of SDLC

Responsibilities

Understand application requirements and follow development best practices
Participate in daily stand-ups and review requirement changes
Be self-directed and detail-oriented to meet standards
Ensure code quality of assigned tasks
Perform unit testing and provide user acceptance support
Provide user training on user stories when required
Configure and maintain MID servers and credentials
Manage Discovery schedules and troubleshoot with device owners
Implement cloud and tag-based discovery
Collaborate with application teams to build Service Map
Develop IRE rules, Script Includes, Business Rules, Schedule Jobs, Patterns, Probes & Sensors
Maintain event management integrations and configurations
Configure event rules, field mappings, alert management rules, and flows
Set up de-duplication and correlation rules
Configure reports and dashboards
Coordinate with Infrastructure/Applications teams for requirements and issue resolution

Skills

Senior leadership

ITIL concepts

Effective communication

Interpersonal skills

Participation in planning

Self-directed

Detail oriented

Requirements gathering

Tools

ServiceNow

ITSM

CMDB

REST API

SOAP

Event Management

Flow Designer

MID servers

Discovery

Probes & Patterns

Reports & Dashboards

Credentials management

Unit testing

Job description

Desired Competencies (Technical/Behavioral Competency)

Must-Have Technical Competency

Experience as a Senior Technical Lead / Architect.
Experience of ITSM, CMDB, Integrations, VA within ServiceNow
Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills
Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.)
Good understanding in Monitoring tool
Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
Knowledge and experience with base platform & reports
Experience in integration using REST API / SOAP / any other technology
Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
Must be ServiceNow Certified Systems Administrator
Should possess knowledge in Agile/Scrum methodology
Basic knowledge with ITIL/industry standards
Knowledge of software development lifecycle (SDLC)

Behavioral competency

Effective communication skills with both non-technical and technical audiences (verbal and written)
Excellent Interpersonal skills to work with the project team members collaboratevily
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

Preferred to have Discovery, Event management, Service mapping certification

Responsibility of / Expectations from the Role

Understand the given application requirements (or User Stories) Understand and follow the Best Practices and Standards/Guidelines for development
Participate in the Daily stand-up meetings and understand the changes proposed on the requirements / user stories
Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria
Responsible for the code quality of assigned tasks
Perform Unit Testing and do documentation as required Provide support to the users during the User Acceptance Testing
Provide any required training to the users on the user stories
Knowledge and ability to configure, manage and maintain MID servers
Proficient in configure & maintain credentials and working with command line console
Ability and knowledge in Discovery Schedules & troubleshoot with device owners
Knowledge to implement Cloud & Tag based discovery
Ability to communicate & gather requirements from application teams to build Service Map
Customize/Develop IRE rules, Script Includes, Business Rule, Schedule Jobs, Patterns, Probes & Sensors
Maintains event management integrations and application
Proficient in configure/modify Event Rule, Field Mapping, Alert Management rule & flows (Flow Designer)
Ability to configure de-duplication & correlation ru le
Configure and customize Report & Dashboard
Co-ordinate with Infrastructure/Application team for requirement and trouble shooting