ServiceNow Systems Integrator - Cloud & ITSM Expert

Leidos; San Antonio (TX); On-site; USD 70,000 - 126,000; Full time

Job summary

Leidos is seeking a Systems Integrator for the GSM-O II contract to support DISN and DODIN operations for DISA. The role centers on ServiceNow platforms, CI/CD pipelines, and secure IT infrastructure in a DoD environment.

The candidate will design environments, integrate tools like Elastic, Kafka, and Netcool, and ensure compliance with STIGs and security standards while collaborating with a highly technical team across multiple on-site locations.

Qualifications

• Typically requires BS degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
• Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance
• Security+ certification or equivalent DoD 8570 IAT II certification within 14 days of start date
• Understanding of ITIL foundation or ITIL certified
• Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g. STIGs).
• 2+ years of hands on experience with standing up, configuring, and/or maintaining environments
• Experience with JIRA, Git and Confluence
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, Ogden, UT, or San Antonio, TX for primary on-site support as required.

Responsibilities

• Establish environments for the ServiceNow team to execute their work
• Prepare and create containers to allow microservices to work cohesively in a cloud-native application
• Assist in the development of the continuous integration and continuous delivery of software
• Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules
• Assist in the design, creation, and maintenance of the ServiceNow application and modules
• Architect and design tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
• Coordinate and support application and platform upgrades
• Resolve identified vulnerabilities associated with STIGs and Scans
• Assist with design, creation of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and assist in configuring ServiceNow functions to meet operational needs
• Support business process re-engineering activities to identify ways to streamline capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
• Ensure the infrastructure is properly setup with the right nodes, storage, and security parameters to host ServiceNow

Skills

Active DoD Secret Clearance

ITIL foundation understanding

ServiceNow knowledge

Education

Bachelor's degree

Master's degree (optional)

Tools

JIRA

Git

Confluence

Job description

Leidos is seeking a Systems Integrator for the GSM-O II contract to support DISN and DODIN operations for DISA. The role centers on ServiceNow platforms, CI/CD pipelines, and secure IT infrastructure in a DoD environment.

The candidate will design environments, integrate tools like Elastic, Kafka, and Netcool, and ensure compliance with STIGs and security standards while collaborating with a highly technical team across multiple on-site locations.