Hybrid ServiceNow Platform Lead

Harvard University; Massachusetts; Hybrid; USD 130,000 - 140,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision health保险及起

Retirement plans with universityContri

Tuition assistance and reimbursement

Commuter benefits and campus perks

Job summary

Harvard University is seeking a ServiceNow Platform Lead to partner with the Senior Director, Administrative & Campus Systems, driving roadmaps and transformation initiatives. The role ensures stability and usability of the ServiceNow platform across all environments and collaborates with internal teams and MSP partners to deliver effective solutions.

The ideal candidate will lead engineering practices, coordinate BA/QA work, and manage vendor relationships, while advancing ITSM best practices

Qualifications

• Minimum seven years of post-secondary education or relevant work experience.
• Hands-on ServiceNow administration and/or development experience across ITSM and related products.
• Experience with ServiceNow upgrades, release management, and instance governance.

Responsibilities

• Provide end-to-end Service Ownership for ServiceNow platform lifecycle and operations.
• Coordinate BA, QA resources and MSP for upgrades, projects, and Tier 2 support.
• Serve as the hands-on technical authority for ServiceNow admin and development.

Skills

ServiceNow administration

ITSM governance

Vendor management

DevOps practices

Stakeholder collaboration

Education

Seven years post-secondary education or equivalent experience

Tools

ATF (Automated Test Framework)

ServiceNow scripting (JavaScript, Glide)

Source control / update sets

Job description

Harvard University is seeking a ServiceNow Platform Lead to partner with the Senior Director, Administrative & Campus Systems, driving roadmaps and transformation initiatives. The role ensures stability and usability of the ServiceNow platform across all environments and collaborates with internal teams and MSP partners to deliver effective solutions.

The ideal candidate will lead engineering practices, coordinate BA/QA work, and manage vendor relationships, while advancing ITSM best practices