ServiceNow Support Intern - Summer 2027

Cox Enterprises; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Cox Enterprises is seeking a motivated intern to join the ServiceNow Support and Operations team. The internship provides hands-on experience with ServiceNow, a leading IT service management platform.

The intern will assist in providing technical support, managing operations, and ensuring smooth functioning of the ServiceNow system. This role offers exposure to daily operations, collaboration with a team, and opportunities to learn about process improvements and reporting in a fast-paced

Qualifications

• Pursuing a bachelor’s degree in a relevant field with a GPA of at least 3.0.
• Strong self-starter with good communication and teamwork.
• Willingness to learn and adapt to new technologies.
• Strong analytical and problem-solving abilities.
• Foundational knowledge of cloud applications.
• Foundational understanding of a software development language.
• Experience with Microsoft Office 365 is a plus.

Responsibilities

• Assist in the daily operations and maintenance of the ServiceNow platform.
• Provide technical support to end-users, troubleshooting and resolving issues promptly.
• Collaborate with team members on new features and updates.
• Monitor system performance and generate reports to identify areas for improvement.
• Document processes, procedures, and best practices for future reference.
• Participate in team meetings and contribute to operations planning and execution.

Skills

Interpersonal skills

Communication skills

Eagerness to learn

Analytical thinking

Problem solving

Software language basics

Cloud applications

Education

Bachelor's degree in Computer Science / Engineering / Information Systems

GPA 3.0+

Tools

Microsoft Office 365

Job description

We encourage candidates to apply for no more than three internship opportunities within a 90-day period. Our recruiting team will review your application and ensure you are considered for the opportunities that best align with your skills and interests.

There’s something really inspiring about the idea of innovators teaming up to build something incredible. If you agree, then you might be a perfect fit for a tech job at Cox!

We are seeking a motivated and detail-oriented intern to join our ServiceNow Support and Operations team. This internship offers an excellent opportunity to gain hands-on experience with ServiceNow, a leading IT service management platform. The intern will assist in providing technical support, managing operations, and ensuring the smooth functioning of the ServiceNow system.

What’s In It For You?

• We value your time and potential. At Cox, you’ll be exposed to meaningful and challenging work.

• You won’t be left alone to figure things out. You’ll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on.

• You’ll experience real accountability to develop your professional skills.

• You’ll expand your network and professional toolbox through exposure to senior leaders.

• You’ll help us build a bold future that is sustainable, accessible and inclusive.

Responsibilities

• Assist in the daily operations and maintenance of the ServiceNow platform.

• Provide technical support to end-users, troubleshooting and resolving issues promptly.

• Collaborate with team members on new features and updates.

• Monitor system performance and generate reports to identify areas for improvement.

• Document processes, procedures, and best practices for future reference.

• Participate in team meetings and contribute to operations planning and execution.

Basic Qualifications

• College student pursuing a bachelor's degree in Computer-Science, Engineering, Information Systems or related discipline with a GPA of at least 3.0

• Motivated self-starter with strong interpersonal skills

• Excellent communication and interpersonal skills.

• Eagerness to learn and adapt to new technologies and processes.

• Strong analytical, creative thinking and problem-solving skills

• Foundational understanding Microsoft Office 365 software products

• Foundational understanding of a software development language

• Foundational understanding of cloud applications

• Ability to work independently as well as in a team-oriented environment

• Ability to work in a fast-paced environment with dynamically changing priorities

• Comfortable with relying upon judgement in carrying out responsibilities