ServiceNow Strategy & Transformation Consultant

Deloitte France; Virginia (MN); On-site; USD 87,000 - 171,000; Full time

Job summary

Deloitte GPS Cyber Strategy & Transformation team seeks a ServiceNow professional to lead requirements, design, and configuration for ITOM, ITAM, and risk management use cases. You will engage with clients, document processes, and deliver artifacts supporting deployments and adoption.

The role emphasizes collaboration across business and technical teams, with opportunities in governance, AI control tower, and risk management workflows, while requiring travel and security clearances as needed.

Qualifications

• Bachelor’s degree.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Must be able to obtain and maintain the required clearance for this role.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• 1+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role.
• 1+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation.
• 1+ years of experience designing, configuring, or implementing ServiceNow solutions in IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management
• 1+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls

Responsibilities

• Lead requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows.
• Analyze processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases.
• Support functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls.
• Document data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases.
• Producing project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials.
• Collaborating with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption

Skills

ServiceNow expertise

Stakeholder communication

Project coordination

Independent worker

Education

Bachelor's degree

Tools

ServiceNow ITOM

ServiceNow ITAM

Veza identity governance

Armis CMDB integration

Job description

Deloitte GPS Cyber Strategy & Transformation team seeks a ServiceNow professional to lead requirements, design, and configuration for ITOM, ITAM, and risk management use cases. You will engage with clients, document processes, and deliver artifacts supporting deployments and adoption.

The role emphasizes collaboration across business and technical teams, with opportunities in governance, AI control tower, and risk management workflows, while requiring travel and security clearances as needed.