ServiceNow SPM Engineer — Strategic Portfolio Management

General Dynamics Information Technology, Inc.; Florida; Hybrid; USD 136,000 - 184,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks a ServiceNow Engineer - SPM to configure, implement, and sustain the SPM module within a complex enterprise ServiceNow environment in Tampa, FL. You will lead technical work on Demand, Project, Resource, and Financial Management and integrate with ITSM/CMDB.

You’ll collaborate with analysts and program stakeholders to meet portfolio goals. The role emphasizes native configuration over heavy customization to minimize technical debt while

Qualifications

• 5-8 years of hands-on ServiceNow engineering, configuration, and implementation experience
• 2+ years of direct, hands-on experience with the ServiceNow Strategic Portfolio Management (SPM) or Project Portfolio Management (PPM) module
• Experience supporting SPM in a complex enterprise environment, including demand intake, project/resource management, and portfolio reporting

Responsibilities

• Configure, implement, enhance, and sustain the ServiceNow Strategic Portfolio Management (SPM) module, including Demand, Project, Resource, and Financial/Budget Management capabilities
• Serve as the primary hands-on technical resource for SPM, working closely with Business Analysts and program stakeholders to translate portfolio and project management requirements into platform capabilities
• Evaluate existing SPM customizations against out-of-box ServiceNow functionality, favoring native configuration to reduce technical debt and upgrade risk
• Develop and support workflows, business rules, client scripts, UI policies, forms, and reporting within the SPM application suite
• Build and maintain integrations between SPM and other ServiceNow modules (ITSM, CMDB/ITOM) using REST and SOAP
• Coordinate with the ServiceNow engineering team on platform-wide standards, ensuring SPM work aligns with broader engineering and customization discipline
• Develop and maintain dashboards, KPIs, and reports to support portfolio visibility, resource allocation, and program decision-making
• Support patching, upgrades, and version migrations of ServiceNow infrastructure, including pre-upgrade testing and post-upgrade validation of SPM and related capabilities
• Assist with troubleshooting of underlying platform infrastructure issues - performance, connectivity, and instance health - in coordination with the broader ServiceNow engineering and infrastructure teams
• Troubleshoot application-level SPM issues, maintain security controls, and produce technical documentation for the module

Skills

Portfolio Strategic Planning

ServiceNow ITSM

ServiceNow Platform

Service Portfolio Management

Education

Bachelor's degree in Computer Science / IT or related field

Tools

JavaScript

Glide API

ServiceNow development tools

REST

SOAP

Job description

General Dynamics Information Technology, Inc. seeks a ServiceNow Engineer - SPM to configure, implement, and sustain the SPM module within a complex enterprise ServiceNow environment in Tampa, FL. You will lead technical work on Demand, Project, Resource, and Financial Management and integrate with ITSM/CMDB.

You’ll collaborate with analysts and program stakeholders to meet portfolio goals. The role emphasizes native configuration over heavy customization to minimize technical debt while