ServiceNow Developer: Automate ITSM & Integrations

Robotic Technologies Automation; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Robotic Technologies Automation seeks an experienced ServiceNow developer to design, customize, and extend applications on the Now Platform. You will configure ITSM modules, build workflows, and implement catalog items, integrations, and secure access policies.

You will collaborate with analysts and admins, migrate data, and participate in upgrades and deployments, ensuring high-quality documentation and best practices.

Qualifications

• Experience in designing and developing ServiceNow applications based on business requirements.
• Strong configuration and maintenance skills for ITSM modules (Incident, Problem, Change, Request).
• Ability to build workflows and automation using Flow Designer and Workflow Editor.
• Experience configuring Service Catalog items, catalog client scripts, and request workflows.
• Development of custom applications/modules on the ServiceNow platform.
• Experience integrating ServiceNow with REST and SOAP APIs.
• Knowledge of CMDB, Discovery, Service Mapping, and data migration processes.
• Proficient in UI Pages, UI Actions, UI Macros, and Service Portal components.
• Understanding of RBAC, ACLs, and platform security policies.
• Familiarity with Import Sets and Transform Maps; enterprise deployment and upgrades.

Responsibilities

• Design, develop, and customize ServiceNow applications based on business requirements.
• Configure and maintain ITSM modules, including Incident, Problem, Change, and Request Management.
• Create and maintain workflows and automation using Flow Designer and Workflow Editor.
• Configure Service Catalog items, catalog client scripts, and request workflows.
• Develop custom applications and modules using the ServiceNow platform.
• Implement integrations between ServiceNow and external applications using REST and SOAP APIs.
• Configure ServiceNow CMDB, Discovery, and Configuration Management processes.
• Develop UI Pages, UI Actions, UI Macros, and Service Portal components.
• Implement role-based access controls, ACLs, and platform security policies.
• Work with Import Sets, Transform Maps, and data migration processes.
• Perform platform upgrades, enhancements, testing, and deployment activities.
• Troubleshoot production issues and provide technical support.
• Collaborate with business analysts, administrators, and cross-functional development teams.
• Maintain technical documentation and follow ServiceNow development best practices.

Skills

ServiceNow Platform

Incident Management

Problem Management

Change Management

Request Management

Flow Designer

Workflow Editor

UI Policies

Script Includes

REST API

SOAP API

JSON

XML

CMDB

Discovery

Service Mapping

Service Portal

ACLs

User Administration

Git

ServiceNow Studio

Tools

ServiceNow Studio

Git

Update Sets

Job description

Robotic Technologies Automation seeks an experienced ServiceNow developer to design, customize, and extend applications on the Now Platform. You will configure ITSM modules, build workflows, and implement catalog items, integrations, and secure access policies.

You will collaborate with analysts and admins, migrate data, and participate in upgrades and deployments, ensuring high-quality documentation and best practices.