ServiceNow Solutions Developer

RSM US LLP; Charlotte (NC); Hybrid; USD 95,000 - 130,000; Full time

Job summary

RSM US LLP, a leading provider of professional services in North America, is seeking a ServiceNow Developer in Charlotte, NC. This role focuses on designing, configuring, and deploying ServiceNow solutions across modules, integrations, and workflows within a collaborative, client-facing consulting environment.

You will translate business requirements into scalable technical solutions, participate in full lifecycle implementations, and help maintain platform reliability through upgrades and best

Qualifications

• Bachelor's degree in Information Technology, MIS, CS, or related field, or equivalent experience.
• Approximately 3+ years of hands-on ServiceNow development and configuration experience.
• Experience configuring, customizing, and supporting ServiceNow applications in an enterprise environment.
• Experience participating in at least one full-cycle ServiceNow implementation.
• Experience troubleshooting ServiceNow applications, integrations, workflows, and platform configurations.
• Ability to translate functional and business requirements into effective technical solutions.
• Strong written and verbal communication; ability to explain technical concepts to both technical and non-technical stakeholders.
• Ability to work effectively in a collaborative, client-facing consulting environment and manage multiple development priorities.

Responsibilities

• Design, develop, configure, test, and deploy ServiceNow solutions based on business and technical requirements.
• Develop and customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Flow Designer, and workflows.
• Translate business requirements and user stories into scalable, maintainable ServiceNow solutions.
• Configure and enhance ServiceNow modules and applications, including forms, tables, workflows, notifications, integrations, and platform functionality.
• Develop and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, SSO, LDAP, and Active Directory where applicable.
• Participate throughout the full ServiceNow implementation lifecycle, including requirements gathering, solution design, development, testing, deployment, and post-production support.
• Troubleshoot technical issues, perform root-cause analysis, and implement enhancements and fixes across ServiceNow environments.
• Support ServiceNow upgrades, releases, installations, and platform maintenance while identifying and resolving potential impacts to custom functionality.
• Create and maintain technical documentation, including solution designs, configuration documentation, process flows, user stories, and deployment documentation.
• Partner closely with architects, business analysts, functional consultants, administrators, and client stakeholders to deliver effective ServiceNow solutions.
• Apply ServiceNow development best practices with a focus on platform scalability, maintainability, security, and minimizing unnecessary customization.
• Stay current on ServiceNow releases, platform capabilities, and development best practices and recommend opportunities to leverage new functionality.

Skills

ServiceNow development

REST/SOAP integrations

Requirements gathering

Client-facing consulting

Troubleshooting

Education

Bachelor's degree in Information Technology or related field

Tools

IntegrationHub

Flow Designer

ServiceNow Studio

Service Catalog

Job description

RSM US LLP, a leading provider of professional services in North America, is seeking a ServiceNow Developer in Charlotte, NC. This role focuses on designing, configuring, and deploying ServiceNow solutions across modules, integrations, and workflows within a collaborative, client-facing consulting environment.

You will translate business requirements into scalable technical solutions, participate in full lifecycle implementations, and help maintain platform reliability through upgrades and best