ServiceNow Solutions Consultant & Process Expert

SDI Presence; Chicago (IL); Hybrid; USD 160,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Short/Long-term Disability

401(k) with matching

Wellness Program

Paid time off

Job summary

SDI Presence is seeking a hands-on ServiceNow Technical Consultant/Developer to drive the full delivery lifecycle—from discovery through design, development, testing, and deployment. You will configure ITOM, CMDB, Service Mapping, and CSDM while delivering scalable solutions with best practices.

Responsibilities include stakeholder collaboration, requirement translation, and creating measurable business outcomes through automation, AI capabilities, and optimized asset management.

Qualifications

• Strong hands-on ServiceNow configuration, development, implementation, and troubleshooting experience.
• Ability to operate as both a Business Process Consultant and hands-on ServiceNow Technical Consultant/Developer.
• Experience with ITOM, Discovery, CMDB, Service Mapping, and CSDM.
• Hands-on HAM and SAM implementation experience.
• Strong JavaScript, Flow Designer, IntegrationHub, API, scripting, and integration capabilities.
• Experience configuring and troubleshooting MID Servers and ServiceNow Discovery.
• Strong client-facing communication, facilitation, analytical, consulting, and problem-solving skills.

Responsibilities

• Serve as a hands-on ServiceNow Technical Consultant/Developer responsible for configuration, development, testing, troubleshooting, integrations, and deployment.
• Develop solutions using JavaScript, Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, REST/SOAP APIs, and ServiceNow workflow capabilities.
• Configure and troubleshoot MID Servers, integrations, credentials, Discovery, and APIs.
• Participate across the implementation lifecycle from discovery and design through UAT, deployment, stabilization, and production support.
• Deliver scalable solutions using ServiceNow leading practices while minimizing unnecessary customization.
• Design, configure, implement, and optimize ITOM, Discovery, CMDB, Service Mapping, and CSDM.
• Perform hands-on Discovery configuration and troubleshooting, including MID Servers, credentials, schedules, patterns, IP ranges, and identification/reconciliation issues.
• Improve CMDB health, governance, data quality, IRE processes, CI relationships, and CSDM maturity.
• Improve visibility across infrastructure, applications, business services, technology services, and dependencies.
• Identify opportunities for proactive monitoring, event correlation, and automated remediation.
• Configure and optimize Hardware Asset Management and Software Asset Management.

Skills

ServiceNow configuration

ServiceNow development

Flow Designer

IntegrationHub

CMDB governance

ITOM / Discovery / CSDM

Education

ServiceNow CSA

CIS-Discovery

CIS-HAM

CIS-SAM

Tools

ServiceNow

Flow Designer

IntegrationHub

Discovery

REST/SOAP APIs

MID Server

Job description

SDI Presence is seeking a hands-on ServiceNow Technical Consultant/Developer to drive the full delivery lifecycle—from discovery through design, development, testing, and deployment. You will configure ITOM, CMDB, Service Mapping, and CSDM while delivering scalable solutions with best practices.

Responsibilities include stakeholder collaboration, requirement translation, and creating measurable business outcomes through automation, AI capabilities, and optimized asset management.