ServiceNow Solutions Architect & Customer Success Leader

HCL Technologies Limited; Wichita (KS); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical benefits

401(k) plan

Job summary

HCLTech is seeking an experienced professional to drive adoption of pre-delivered best practices on ServiceNow, engage executive sponsors, and lead workshops across geographic regions. You will guide teams in delivering Legal, HR, and S2P product implementations while mentoring peers and shaping strategic customer outcomes.

The role emphasizes customer success, cross-functional collaboration, and ongoing content development to showcase value and drive adoption of ServiceNow capabilities across

Qualifications

• 8+ years in a customer-facing role such as Solution Architect or Customer Success Manager.
• 5+ years of experience managing executive business stakeholders.
• 2+ years of hands-on ServiceNow experience (developer/architect/consultant).
• Knowledge of Playbooks, Process Automation Designer and Integration Hub preferred.
• Experience with Legal or Contract Management processes is preferred.
• Strong customer success mindset and ability to coach customers on technology and value.
• Additional skills: data-driven, value realization, and strong communication.

Responsibilities

• Integrate/re-engineer/design processes to maximize adoption of best practices.
• Evaluate and recommend product solutions based on customer requirements.
• Identify and drive organizational changes for effective product implementation.
• Design and run solution workshops to gain early buy-in from stakeholders.
• Develop and mentor others for career progression.
• Keep up-to-date and contribute to business cases and market collateral.

Skills

Solution architecture

Customer success

Executive stakeholder management

ServiceNow platform

Data-driven

Value realization

Verbal and written communication

Content/webinar development

Tools

ServiceNow

Playbooks

Integration Hub

Job description

HCLTech is seeking an experienced professional to drive adoption of pre-delivered best practices on ServiceNow, engage executive sponsors, and lead workshops across geographic regions. You will guide teams in delivering Legal, HR, and S2P product implementations while mentoring peers and shaping strategic customer outcomes.

The role emphasizes customer success, cross-functional collaboration, and ongoing content development to showcase value and drive adoption of ServiceNow capabilities across