Domain Consultant

HCL Technologies Limited; Wichita (KS); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical benefits

401(k) plan

Job summary

HCLTech is seeking an experienced professional to drive adoption of pre-delivered best practices on ServiceNow, engage executive sponsors, and lead workshops across geographic regions. You will guide teams in delivering Legal, HR, and S2P product implementations while mentoring peers and shaping strategic customer outcomes.

The role emphasizes customer success, cross-functional collaboration, and ongoing content development to showcase value and drive adoption of ServiceNow capabilities across

Qualifications

• 8+ years in a customer-facing role such as Solution Architect or Customer Success Manager.
• 5+ years of experience managing executive business stakeholders.
• 2+ years of hands-on ServiceNow experience (developer/architect/consultant).
• Knowledge of Playbooks, Process Automation Designer and Integration Hub preferred.
• Experience with Legal or Contract Management processes is preferred.
• Strong customer success mindset and ability to coach customers on technology and value.
• Additional skills: data-driven, value realization, and strong communication.

Responsibilities

• Integrate/re-engineer/design processes to maximize adoption of best practices.
• Evaluate and recommend product solutions based on customer requirements.
• Identify and drive organizational changes for effective product implementation.
• Design and run solution workshops to gain early buy-in from stakeholders.
• Develop and mentor others for career progression.
• Keep up-to-date and contribute to business cases and market collateral.

Skills

Solution architecture

Customer success

Executive stakeholder management

ServiceNow platform

Data-driven

Value realization

Verbal and written communication

Content/webinar development

Tools

ServiceNow

Playbooks

Integration Hub

Job description

8+ years in a customer facing role as a Solution Architect, Technical/Process
Consultant, Customer Success manager, or additional related role.
5+ years of experience managing executive business stakeholders in a
customer organization, preferred.
2+ years of experience with the ServiceNow platform in a technical capacity:
developer, solution architect, technical consultant, or additional relevant role
Knowledge of ServiceNow platform topics such as Playbooks, Process
Automation Designer, and Integration Hub preferred
Knowledge of ServiceNow’s integration tools and capabilities preferred
2+ years of experience working with Legal or Contract Management processes
or technology preferred
Experience implementing ServiceNow Legal & Contract Operations products
strongly preferred.
Fanatical about customer success and tenacious about advising, coaching and
mentoring customers on our technology as well as the disciplines of
procurement and supply chain
Other skills which will help you succeed in this role: data driven, experience with
value consulting/realization, verbal and written communication talent, content
(webinar) development

Key Responsibilities

1. To integrate/re-engineer / design process(s) to maximize the adoption and usage of pre-delivered Best Practices /Standard Functionalities
2. To evaluate & recommend different appropriate product solutions based on customer requirements.
3. To identify and facilitate customer to implement organizational changes required for effective business product Implementation
4. To design and conduct solution workshop(s) to get early buy-in from the relevant stakeholders and thereby also identify additional opportunities to engage with the client
5. To develop and guide others for their career progression
6. To continually update oneself for developing self; contribute to business cases| market collaterals etc.

Other Requirements

Create content showcasing product adoption sequencing and capabilities that are known to drive value for customers who have deployed them. Publish the content to Community and YouTube channel.

• Create product training content for ServiceNow Impact teams. Includes a 101-level product overview, explanation of common use cases, and agentic capabilities.
• Deliver training sessions for ServiceNow Impact teams based on the content created in the line above. Include at least 1 live session in each geographic region and a recorded version.
• Engage with customers to deliver architecture reviews, customer capability reviews, and advisory/best practice sessions with a goal of driving product adoption for Legal, HR, and S2P products.
• Contact core account + Impact team CSMs and CSEs of low adoption and undeployed customers to share adoption content and product training material.
• Contact solution sellers and Impact team CSMs & CSEs of customers renewing in the next 4 quarters to obtain renewal risk assessments and details.
• Program manage cross-team initiatives (value metrics, Focus customer program, Journeys adoption tracking, downsell risk management)
• Monitor reporting compliance – SSFs and Tasks included in all plays and vanguards; cases are updated at least once/week.
• Triage CRIR requests and risk signals to identify when PEx engagement is needed. Report findings to team manager for prioritization.
• Review and improve NowCreate content. Deploy the product, create the templates/content, publish to Best Practice Center, clean up broken links, remove outdated content.
• Create customer story slides. Work with Outbound Product Management to publish on the Sales Success Center.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.