ServiceNow Solutions Architect

Spatial Front, Inc.; Washington (District of Columbia); Remote; USD 110,000 - 185,000; Full time

Job summary

Spatial Front Inc. seeks a ServiceNow Solution Architect to lead the overall design and development of the ServiceNow platform, providing technical guidance and escalation support to the development team and stakeholders.

The role supports customers to define requirements based on the latest ServiceNow features and works with Agile/SAFe teams to deliver value. A flexible, primarily remote arrangement with potential on-site support is offered.

Qualifications

• 5+ years of ServiceNow development including automation (orchestration), client scripts, UI actions, and web services integration SOAP/REST.
• 5+ years of Web development with HTML/CSS/SQL and at least one JS framework.
• Strong SDLC domain knowledge and experience with Agile/SAFe methodologies.
• Excellent communication and ability to present complex ideas to senior managers.

Responsibilities

• Lead design and development of the ServiceNow platform and related architectures.
• Translate inputs from stakeholders into ServiceNow requirements and workflows.
• Design ServiceNow tables, flows, low code solutions, and integration patterns.
• Guide implementation, configuration, and maintenance of interfaces with third parties.
• Contribute to releases and ensure documentation of architecture.
• Support Agile/SAFe practices, estimate effort, and assess system complexity.
• Provide technical guidance and escalation support to the development team.

Skills

ServiceNow development

Automation

Web development

SDLC

Agile/SAFe

Client communications

Education

Bachelor's degree or equivalent

Tools

ServiceNow

SOAP/REST

JavaScript

SQL

XML

jQuery/Angular

Java/.NET

Job description

SFI is searching for a ServiceNow Solution Architect who will lead the overall design and development of the ServiceNow platform. They will provide technical guidance and serve as an escalation point for the ServiceNow development team members. They will support customers and end-users to define their requirements based on the latest ServiceNow feature set. Additionally, they will work with Agile/SAFe software development experts to develop and implement technology capabilities which meaningfully improve the customer’s business outcomes.

Please note, this role offers a flexible work arrangement, primarily remote with the understanding that on-site presence may be required to support client needs.

Primary Responsibilities

• Receive complex input from product and business stakeholders, translate into requirements, and map them onto ServiceNow functionality.
• Design and implement process workflows, automations, procedures and technical standards.
• Design and implement ServiceNow tables, flow diagrams, and low code, in partnership with the product team and other stakeholders.
• Design, review, and modify ServiceNow patterns as needed.
• Invent and validate solutions, including algorithmic, to novel challenges.
• Guide the implementation, configuration, and maintenance of interfaces/integrations with third parties.
• Provide technical expertise and participate in implementing new ServiceNow functionality.
• Maintain a comprehensive view of the ServiceNow architecture at both a bird’s-eye and granular level.
• Clearly document ServiceNow architecture for use internally.
• Participate in Agile/SAFe development, e.g., assist with estimating effort and system complexity.
• Contribute to ServiceNow software releases through configuration tasks and feature delivery.

Qualifications

• Bachelor's degree in information technology, computer science, business administration or related field/or equivalent experience.
• 5+ years of experience with ServiceNow development including process automation (orchestration), client scripts, UI actions, scheduled jobs, business rules, data imports, custom apps, and web services integration SOAP, REST).
• 5+ years of experience with Web development, including X-HTML, CSS3, SQL, XML, jQuery or Angular and one or more of the following back-end technologies: JavaScript, PHP, .NET, or Java integrations in ServiceNow.
• Strong domain expertise in ServiceNow platform applications: Strategic Portfolio Management (SPM), Hardware and Software Asset Management, Integrated Risk Management (IRM), and Performance Analytics.
• Experienced implementing Security Operations (SecOps) functionality in ServiceNow integrating incident data from security tools into a structure response engine that uses intelligent workflows and automation.
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.
• Ability to pull together and synthesize multiple strands in large-scale projects.
• Experience implementing systems using the Agile/SAFe methodology.
• Solid communication skills, and the ability to clearly articulate complex ideas and technical designs.
• Experience presenting technical material to senior business managers in a non-technical manner to ensure a clear understanding of how the risk(s) affects the mission and/or business functions.

Additional Information

• In order to meet the clearance requirements for this opportunity, candidates must be authorized to work in the US.
• All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History.
• Public Trust background investigations can take approximately four to eight weeks and requires fingerprinting.

Other Information

• The salary for this position is $110,000 - $185,000 annually.
• SFI maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations.
• For information on SFI's benefits please visit http://www.spatialfront.com/pages/career.html
• This is a full-time W2 position.
• Please no agencies, third parties, or Corp-to-corp.
• Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment.
• Spatial Front Inc. participates in E-Verify.