ServiceNow Solutions Architect

Milestone Technologies, Inc.; Dallas (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

Milestone Technologies, Inc. in Richardson, TX seeks an experienced ServiceNow Architect to provide architectural and process leadership for ongoing IT services transitions related to M&A activity.

The role anchors client engagements with platform strategy, governance, and roadmap planning. Responsibilities include defining scalable ServiceNow architectures, leading multi-team delivery, and ensuring secure, compliant solutions.

Qualifications

• 8+ years of experience across the ServiceNow platform.
• Proven experience in ServiceNow solution design and delivery, with leadership of multiple enterprise-level implementations.
• Strong knowledge of ServiceNow architecture including CSDM, Flow Designer, and Integrations (REST/SOAP).

Responsibilities

• Discovery Ownership to assess current-state IT processes and identify gaps, risks, and inefficiencies.
• Define scalable ServiceNow architectures aligned with client requirements and best practices.
• Act as primary technical consultant to clients on platform strategy, governance, integration approaches, and roadmaps.
• Provide technical leadership to project teams ensuring delivery quality.
• Collaborate with business leaders and IT executives to translate goals into technical solutions.
• Establish architectural standards and guardrails for secure, maintainable implementations.

Skills

ServiceNow

Architecture

Leadership

Stakeholder engagement

REST/SOAP

Discovery

Communication

Workshops

Tools

CSDM

Flow Designer

REST Integrations

Service Portal

CMDB

Discovery

Job description

** W2 only - Not available for C2C or 1099 consulting **

** 1-3 days onsite required at client office in Richardson **

Note to Applicants: Strong possibility of full-time conversion with Milestone's ServiceNow practice following the client engagement; additional info available upon discussion with Milestone Recruiter

Position Overview

This role sits within Global Digital & Technology and provides the architectural and process backbone for an ongoing M&A-related IT services transition. This is a separate project from other transition work on the account. It is an ongoing role for the account, starting with the current project.

Key Responsibilities

• Discovery Ownership - Assess current-state IT process for the organization being transitioned, identifying gaps, risks, and inefficiencies
• Solution Architecture- Define sand document scalable ServiceNow architectures, ensuring alignment with client requirements, industry best practices, and ServiceNow’s platform capabilities.
• Client Advisory - Acts as the primary technical consultant to clients, advising on platform strategy, governance, integration approaches, and roadmap planning.
• Team Leadership - Provides technical leadership to project teams, including developers, business analysts, and administrators, ensuring consistent delivery quality.
• Stakeholder Engagement- Collaborates with business leaders, IT executives, and cross-functional teams to translate business goals into technical solutions.
• Quality & Compliance - Establishes architectural standards, design patterns, and guardrails to ensure secure, maintainable, and future-ready implementations.

Experience & Qualifications

• 8+ years of experience across the ServiceNow platform.
• Proven experience in ServiceNow solution design and delivery, with proven experience leading multiple enterprise-level ServiceNow implementations.
• Strong knowledge of ServiceNow architecture, including CSDM (Common Service Data Model), Flow Designer, Integrations (REST/SOAP), and Service Portal.
• Experience with IT workflows (Incident, Problem, Change, Request, CMDB, Discovery, Asset, HRSD, etc.).

ServiceNow Certifications

• Must have one of the following: CSA, CAD, CIS-Data Foundations
• CIS-ITSM required combined with at least one of the following CIS: ITOM, HAM, SAM, HRSD
• ServiceNow Certified Technical Architect (CTA) highly preferred

Consulting Skills:

• Excellent communication and presentation skills with the ability to engage senior stakeholders.
• Strong problem-solving, facilitation, and client management capabilities.
• Ability to lead workshops, drive consensus, and deliver clear architectural documentation.