ServiceNow Solution Architect

SIDRAM TECHNOLOGIES; United States; On-site; USD 100,000 - 130,000; Part time

Job summary

SIDRAM TECHNOLOGIES is looking for an experienced ServiceNow Solution Architect to assist in migrating from on-premises Outlook to Azure / Microsoft 365. The role requires analyzing existing ITSM workflows and designing scalable cloud solutions. Ideal candidates will have over 10 years of experience with ServiceNow, including integration expertise and knowledge of cloud environments. This part-time position is fully remote and involves close collaboration with stakeholders to ensure a smooth transition.

Qualifications

• 10+ years of experience in Solution Architecture with strong ServiceNow expertise.
• Deep understanding of ServiceNow ITSM modules.
• Hands-on experience with ServiceNow integrations.
• Experience working with the Microsoft ecosystem.

Responsibilities

• Analyze current ServiceNow ITSM processes.
• Design scalable solutions for Azure / Microsoft 365 transition.
• Re-engineer email-driven request workflows.
• Ensure seamless flow of requests post-migration.

Skills

ServiceNow expertise

Solution Architecture

Cloud migration

Azure / Microsoft 365 knowledge

Email workflow automation

Job description

Job Title: ServiceNow Solution Architect (ITSM & Integration)

Location: Remote

Job Description

We are looking for an experienced ServiceNow Solution Architect with strong expertise in ITSM and integrations to support a migration from on-premises Outlook to Azure / Microsoft 365. The role involves assessing existing ServiceNow workflows tied to email-based requests and redesigning them to align with the new cloud-based environment. This is a short-term, part-time engagement requiring strategic overview and hands‑on architectural guidance.

Key Responsibilities

• Analyze current ServiceNow ITSM processes integrated with on-prem Outlook
• Design scalable solutions to transition workflows into Azure / Microsoft 365 environment
• Re‑engineer email-driven request workflows within ServiceNow
• Architect and implement integrations between ServiceNow and M365 services (Exchange Online, Outlook, etc.)
• Ensure seamless flow of requests, notifications, and approvals post‑migration
• Collaborate with business and technical stakeholders to gather and validate requirements
• Identify risks, dependencies, and ensure mitigation during migration
• Provide best practices for ServiceNow configuration, customization, and integration
• Support testing, validation, and post‑migration stabilization

Required Skills & Experience

• 10+ years of experience in Solution Architecture with strong ServiceNow expertise
• Deep understanding of ServiceNow ITSM modules (Incident, Request, Change, etc.)
• Hands‑on experience with ServiceNow integrations (REST/SOAP APIs, Email Inbound/Outbound actions)
• Experience working with Microsoft ecosystem (Azure, Microsoft 365, Exchange Online)
• Strong knowledge of email-based workflow automation and ticketing systems
• Proven experience in migration projects (on‑prem to cloud environments)
• Ability to translate business requirements into technical solutions

Adam

Email: [e-mail]