ServiceNow Architect

Galactic Minds INC; Erie (Erie County); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology consulting firm is seeking a Senior Talent Acquisition Specialist to lead ServiceNow platform implementations and technical guidance. The ideal candidate will have significant experience in ServiceNow administration and development, strong communication skills, and a proven ability to manage customer relationships. This position is onsite in Erie, PA.

Qualifications

• 8-10 years of overall experience; 5-7 in ServiceNow.
• Strong knowledge of ServiceNow platform and best practices.
• Hands-on experience with APIs and integrations.

Responsibilities

• Design and implement ServiceNow platform solutions.
• Provide technical guidance and support to customers.
• Prepare flow diagrams and technical documentation.

Skills

ServiceNow Administration

ServiceNow Development

ITIL certification

API integrations

Communication skills

Job description

Overview

Senior Talent Acquisition Specialist at Galactic Minds INC

Role: ServiceNow Architect

Location: Erie, PA – Onsite

Note: Only W2 candidates

Responsibilities

• Design and ensure robust implementation of the ServiceNow platform and application modules including ITSM, ITOM, CMDB, SAM, Service Portal, SecOps, GRC, HRSD etc.
• Provide technical guidance, expertise, and knowledge to customers as well as to the team; ensure positive / healthy customer relationship.
• Support requirements gathering workshops to provide technical guidance and assist with capturing all business, functional, and technical requirements necessary to design and implement the solution. Prepare necessary flow diagrams & other artifacts to help promote a common understanding.
• Make informed recommendations on the most appropriate, efficient, and cost-effective solution based on the customer requirements and the statement of work by doing thorough research, industry practices, platform outlook.
• Identify the overall scope, solution approach, business dependencies, and work with PMs on high-level execution plan and support in identifying required skills and ROM efforts.
• Design data models and architecture required to implement solutions using technology-specific best practices and standards.
• Define and/or refine agile User Stories to accurately document with the appropriate level of technical detail for a developer to implement.
• Provide technical guidance and serve as an escalation point for the development team.
• Provide leadership in prioritizing and streamlining development and support activities.
• Support and coordinate scheduling and execution of releases, product upgrades, and new technology deployments.
• Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, best practices, checklists etc.
• Proactively maintain knowledge and understanding of the latest ServiceNow features and product offerings.
• Ensure the overall health, availability & reliability of the platform.
• Be an effective team player in mentoring team members and grooming junior staff.

Qualifications

• Overall, 8-10 years of experience with 5-7 years of work experience in ServiceNow Administration, Implementation and Development
• Strong knowledge of the ServiceNow platform and products with expertise in design, development and overall ServiceNow best practices
• Experience in implementing & maintaining ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Asset, CMDB, Service Catalog, Service Portal Configuration, Performance Analytics, Virtual Agent etc.)
• Expert level knowledge of ServiceNow ITOM (Software/Hardware Discovery, Service Mapping, Event Management, Orchestration, Operational Intelligence, Cloud Management and Release Automation) including Mid-Server build, configuration & operations.
• Hands-on experience in working with different APIs, integrations with 3rd party products/systems.
• Experience in effective validation/test automation practices (ATF and/or Selenium etc.)
• Experience with scoped applications.
• Experience in Complex administration/integrations.
• ITIL & Relevant ServiceNow Certifications as a way of continuous learning.
• Preferred prior experience or knowledge in working with Web, J2EE or .NET applications.
• Prior experience with distributed teams across different time zones. (preferred)
• Excellent verbal and written communication skills.
• Strong attention to detail, ability to multitask and time management skill.

Company

Regards,

Anushtha prasad

Galactic Minds Inc.

3240 E State St, Hamilton Township, NJ 08619

56 Rockman Crescent, Brampton, ON L7A 4B4

E: [e-mail]

Phone: [phone]

Website: https://www.galacticmind.com/

LinkedIn: linkedin.com/in/anushtha-prasad-402756170