ServiceNow Solution Architect

89 Solutions; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

89 Solutions is seeking a seasoned Solution Architect to lead enterprise AI implementations and API-based integrations with ServiceNow and major SaaS platforms. You will guide architecture, design API patterns, and oversee delivery from discovery through deployment in a customer-facing role.

The ideal candidate brings 6+ years in solution architecture or consulting, 3+ years with ServiceNow, and a track record of leading multi-system enterprise projects in a structured SDLC.

Qualifications

• 6+ years of experience as a Solution Architect, Implementation Consultant, Technical Architect, or Senior Software Developer, preferably in SaaS or enterprise software environments.
• 3+ years of hands‑on ServiceNow experience, including platform development, implementation, solution architecture, or enterprise integrations.
• Proven experience delivering API-based integrations across at least three enterprise projects.
• Demonstrated experience leading technical teams, mentoring developers, or coordinating implementation teams.
• Experience designing and implementing multi-system enterprise solutions.
• Strong customer-facing consulting experience, including leading discovery workshops and presenting technical solutions to stakeholders.
• Experience working within structured Software Development Lifecycle (SDLC) methodologies.

Responsibilities

• Design scalable AI-driven solutions that integrate ServiceNow with multiple enterprise applications.
• Define API interaction patterns, authentication flows, data mappings, and integration architectures.
• Design conversational experiences, AI agents, user journeys, and workflow automations to deliver intuitive end-user experiences.
• Oversee end-to-end solution design, from discovery and architecture through implementation, testing, and deployment.
• Act as a trusted technical advisor to customers and internal teams, ensuring alignment between business objectives and technical execution.
• Create and present architecture diagrams, solution proposals, prototypes, and technical recommendations to enterprise stakeholders.
• Provide technical guidance and leadership to development and implementation teams, ensuring adherence to architecture standards and best practices.
• Develop hands-on expertise in the Moveworks platform through technical training and enterprise implementation projects.

Skills

ServiceNow

API integrations

REST APIs

OAuth2/JWT

Python

JSON/XML

Postman

Insomnia

Enterprise architecture

SDLC

Customer facing

Tools

Postman

Insomnia

Salesforce

Workday

Jira

Job description

Join the Team Shaping the Future of Enterprise AI!

At 89 Solutions we are redefining how enterprises operate through AI. As a leading pure play Moveworks partner we deliver enterprise grade AI solutions that integrate with enterprise platforms.

This is a customer facing role that combines technical architecture, enterprise consulting and leadership, offering the opportunity to work at the forefront of AI transformation while developing expertise in the Moveworks platform.

We are currently considering candidates who are based in and reside within the United States.

Key Responsibilities

• Design scalable AI-driven solutions that integrate ServiceNow with multiple enterprise applications.
• Define API interaction patterns, authentication flows, data mappings, and integration architectures.
• Design conversational experiences, AI agents, user journeys, and workflow automations to deliver intuitive end-user experiences.
• Oversee end-to-end solution design, from discovery and architecture through implementation, testing, and deployment.
• Act as a trusted technical advisor to customers and internal teams, ensuring alignment between business objectives and technical execution.
• Create and present architecture diagrams, solution proposals, prototypes, and technical recommendations to enterprise stakeholders.
• Provide technical guidance and leadership to development and implementation teams, ensuring adherence to architecture standards and best practices.
• Develop hands-on expertise in the Moveworks platform through technical training and enterprise implementation projects.

Required Qualifications

• 6+ years of experience as a Solution Architect, Implementation Consultant, Technical Architect, or Senior Software Developer, preferably in SaaS or enterprise software environments.
• 3+ years of hands‑on ServiceNow experience, including platform development, implementation, solution architecture, or enterprise integrations.
• Proven experience delivering API-based integrations across at least three enterprise projects.
• Demonstrated experience leading technical teams, mentoring developers, or coordinating implementation teams.
• Experience designing and implementing multi-system enterprise solutions.
• Strong customer-facing consulting experience, including leading discovery workshops and presenting technical solutions to stakeholders.
• Experience working within structured Software Development Lifecycle (SDLC) methodologies.

Technical Skills

• Strong hands‑on ServiceNow expertise, including platform architecture, development, configuration, and enterprise integrations.
• Proven experience designing, developing, implementing, and troubleshooting REST and SOAP APIs.
• Deep understanding of authentication and authorization mechanisms, including OAuth2, JWT, and API Keys.
• Strong working knowledge of JSON and XML data formats, data mapping, and transformation.
• Proficiency in Python for backend software development, including building integrations, automation services, or API-based applications.
• Experience using API development and testing tools such as Postman or Insomnia.
• Experience integrating ServiceNow with enterprise applications such as Salesforce, Workday, Jira, or similar SaaS platforms.
• Strong understanding of enterprise integration patterns, error handling, security, scalability, and API performance.
• Ability to create technical architecture diagrams, integration specifications, and solution design documentation.

Nice to Have

• Knowledge of Artificial Intelligence, Generative AI, Agentic AI, Machine Learning, or Natural Language Processing (NLP).
• Previous experience in consulting or professional services environments.
• Experience establishing or managing a Center of Excellence (CoE) or technical practice.
• Familiarity with conversational AI platforms, workflow automation, or enterprise AI assistants.
• ServiceNow certifications, including CTA, CMA, or other relevant technical certifications.

Ready to help shape the future of Enterprise AI? Join 89 Solutions and be part of the transformation!