ServiceNow Technical Consultant

89 Solutions; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

89 Solutions is recruiting for a customer-facing Senior Technical Consultant to drive Moveworks configurations, ASIS integrations, and AI agent deployments across enterprise ecosystems in the United States.

You will partner with stakeholders to align platform improvements with business outcomes, lead incident triage, and deliver ITSM/HRSD enhancements within a demanding, fast-paced environment.

Qualifications

• 5+ years in a customer facing technical role.
• 3+ years hands-on integrations (REST APIs) between enterprise apps.
• Hands-on ServiceNow admin and development experience (ITSM, HRSD).
• Strong production troubleshooting with a methodical approach.
• Ability to produce clear high-quality technical documentation.
• General knowledge of AI and conversational AI concepts.

Responsibilities

• Lead Moveworks incident management and triage; first line of support.
• Fine tune Moveworks configurations (plugins, utterances, workflows, access rules) to improve resolution rates.
• Conduct Moveworks configuration optimization reviews, identifying technical debt and misconfigurations.
• Analyze interaction metrics, user behaviour and feedback trends to identify adoption gaps and recommend improvements.
• Deliver ServiceNow service catalogue uplift, including content gap analysis and ITSM form remediation.
• Design, build, and deploy new AI agents using Moveworks Agent Studio, integrating with enterprise systems (ServiceNow, Workday, Okta).
• Act as a trusted technical advisor to customer stakeholders, leading platform strategy.

Skills

Customer facing

REST APIs

ServiceNow

ServiceNow admin

Troubleshooting

Technical documentation

Conversational AI

Tools

Moveworks

APIs

Job description

Join the Team Shaping the Future of Enterprise AI!

At 89 Solutions we are redefining how enterprises operate through AI. As a leading pure play Moveworks partner we deliver enterprise-grade AI solutions that integrate with enterprise platforms.

This is a customer facing role that combines technical architecture, enterprise consulting and leadership offering the opportunity to work at the forefront of AI transformation while developing expertise in the Moveworks platform.

We are currently considering candidates who are based in and reside within the United States.

Key Responsibilities

• Lead Moveworks incident management and triage act as the first line of support, resolving production issues and coordinating with internal specialists for complex escalations.
• Fine tune existing Moveworks configurations (plugins, utterances, workflows, access rules) to improve resolution rates, accuracy and user experience.
• Conduct Moveworks configuration optimization reviews, identifying technical debt, misconfigurations and opportunities to align with best practices.
• Analyze interaction metrics, user behaviour and feedback trends to identify adoption gaps and recommend targeted improvements.
• Deliver knowledge and ServiceNow service catalogue uplift, including content gap analysis, knowledge ingestion reporting and ITSM form remediation.
• Design, build, and deploy new AI agents using Moveworks Agent Studio, integrating with enterprise systems (ServiceNow, Workday, Okta, etc.)
• Act as a trusted technical advisor to customer stakeholders leading platform strategy, presenting insights in service reviews and aligning improvements to business outcomes

Required Qualifications

• 5+ years in a customer facing technical role (Senior Technical Consultant, Support Engineer, Implementation Engineer or similar)
• 3+ years hands-on experience with integrations (REST APIs) between enterprise applications
• Hand on admin and development experience on ServiceNow. Preferred modules ITSM, HRSD, ESC, Now Assist, Now Platform (service catalogue, server side scripting etc)
• Strong production troubleshooting skills with a structured, methodical approach
• Demonstrated ability to produce clear high quality technical documentation
• General knowledge of AI technologies & conversational AI concept

Technical Skills

• Hands on experience in administration, development, configuration, and troubleshooting, particularly across ServiceNow
• Strong experience with REST APIs, JSON, authentication methods (OAuth2, API Keys, JWT)
• Experience diagnosing and resolving production incidents, integration failures, performance issues, and platform configuration errors

Ready to help shape the future of Enterprise AI? Join 89 Solutions and be part of the transformation!