ServiceNow Software Asset Management Analyst

Jobtailor; Alabama; On-site; USD 75,000 - 105,000; Full time

Job summary

Jobtailor in Alabama is seeking a SAM/ITAM specialist to manage software asset inventory, entitlements, usage data, and compliance within ServiceNow SAM. You will configure, maintain, and enhance the platform, build dashboards, and automate workflows to improve accuracy and efficiency.

The ideal candidate has 3–5+ years in SAM/ITAM, hands-on ServiceNow experience, knowledge of licensing models, and strong analytical and communication skills to collaborate with Procurement, Finance, and Security

Qualifications

• Bachelor’s degree in Information Systems, Business, or related field.
• 3–5+ years in SAM, ITAM, or related discipline.
• Hands-on with SAM/ITSM tooling; ServiceNow SAM experience preferred.
• Working knowledge of major software licensing models.
• Experience with CMDB and ITSM processes.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Manage software asset inventory, entitlements, usage data, and compliance via ServiceNow SAM.
• Configure and enhance the ServiceNow SAM platform and normalization processes.
• Implement and validate changes, upgrades, patches, and new features; build dashboards and automate SAM workflows.
• Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals.
• Track software usage vs. entitlements; perform reconciliation and license risk reporting.
• Support internal and external vendor audits; prepare audit evidence and licensing documentation.
• Analyze usage and licensing data to identify cost optimization opportunities and support license utilization improvements.
• Support software request, approval, and fulfillment workflows.
• Integrate SAM with discovery and endpoint/asset sources (ServiceNow Discovery, SCCM, Intune).
• Collaborate with Procurement, Finance, and Security to communicate compliance posture, savings opportunities, and risk.
• Assist with defining SAM governance, standards, and best practices; support continuous improvement of SAM processes and tooling with executive-level insights.

Skills

ServiceNow SAM

Software Asset Management

IT Asset Management

Data integrity

Cost optimization

License risk management

CMDB

ITSM processes

License models

Education

Bachelor’s degree in Information Systems, Business, or related field

Tools

ServiceNow Configuration

ServiceNow Discovery

SCCM

Intune

Job description

Responsibilities

• Manage software asset inventory, entitlements, usage data and compliance activities using ServiceNow SAM
• Configure, maintain, and enhance the ServiceNow SAM platform, including software models, entitlements, and normalization processes
• Implement and validate ServiceNow SAM configuration changes, upgrades/patches, and new features; build and maintain dashboards and automate SAM workflows where possible
• Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals
• Track software usage vs. entitlements; perform reconciliation and compliance reporting to identify and mitigate license risk
• Support internal and external vendor audits (e.g., Microsoft, Oracle, Adobe); prepare audit evidence and maintain licensing documentation
• Analyze usage and licensing data to identify cost optimization opportunities (e.g., reclamation/re-harvesting, downgrades) and support license utilization improvements
• Support software request, approval, and fulfillment workflows
• Integrate SAM with discovery and endpoint/asset sources (e.g., ServiceNow Discovery, SCCM, Intune; other tools as applicable)
• Work with the internal ServiceNow team, partner with Procurement, Finance, and Security stakeholders to communicate compliance posture, savings opportunities, and risk
• Assist with defining and enforcing SAM governance, standards, and best practices; support continuous improvement of SAM processes and tooling and provide executive-level insights via reporting and dashboards
• Partner with Procurement and Legal on software contracts, renewals, and licensing terms; support vendor negotiations with accurate usage and entitlement insights

Requirements

• Bachelor’s degree in Information Systems, Business, or a related field (or equivalent experience)
• 3–5+ years experience in Software Asset Management (SAM), IT Asset Management (ITAM), or related discipline
• Hands‑on experience with SAM/ITSM tooling; ServiceNow SAM experience strongly preferred
• Working knowledge of major software licensing models (e.g., Microsoft, Oracle, IBM, Adobe, SAP, and SaaS licensing models)
• Experience with CMDB and ITSM processes
• Strong analytical, reporting, and problem‑solving skills
• Excellent communication and cross‑functional collaboration skills

Core Competencies

Demonstrates expertise in Software Asset Management (SAM) and IT Asset Management (ITAM), with a strong focus on ServiceNow SAM configuration, compliance reporting, and data integrity management. Proficient in analyzing software usage and licensing data to optimize costs and support vendor negotiations.

Highest‑signal resume keywords

• ServiceNow SAM Experience
• Software Asset Management (SAM)
• IT Asset Management (ITAM)
• Analytical Skills
• Communication Skills

Hard Skills

• Software Asset Management
• IT Asset Management
• ServiceNow Configuration
• Data Integrity Management
• Compliance Reporting
• Cost Optimization Analysis
• License Risk Mitigation
• Software Licensing Models
• CMDB Processes
• ITSM Processes

Soft Skills

• Analytical Skills
• Problem‑Solving Skills
• Cross-Functional Collaboration
• Communication Skills

Industry Keywords

• Software Licensing
• Vendor Audits
• Governance Standards
• Continuous Improvement
• Software Contracts

Tools & Technologies

• ServiceNow SAM
• ServiceNow Discovery
• SCCM
• Intune