ServiceNow SME

US IT Solutions Inc; Sacramento (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology solutions provider is seeking a Senior Servicenow SME in Sacramento, California to train staff on ServiceNow. The role involves analyzing and implementing change management processes and training both IT staff and general users on ServiceNow functionalities. Candidates must possess at least 5 years of experience with ServiceNow training and have expert-level knowledge of ServiceNow Express and Enterprise. This position offers an opportunity to contribute to training methodologies and implementation strategies.

Qualifications

• Minimum 5 years' experience with ServiceNow training and implementation.
• Expert level knowledge of both ServiceNow Express and Enterprise.
• Deep knowledge of change management and best practices.

Responsibilities

• Train SME in ServiceNow change management for 2-5 staff.
• Support training for incident and request management for approx. 200+ users.
• Assist in developing methodology to add CIs to ServiceNow.

Skills

ServiceNow training and implementation

Change management

Training development

Tools

ServiceNow Express

ServiceNow Enterprise

Job description

US IT SOLUTIONS an ISO Certified organization based in CA. Our company is serving various State, Local and County Departments for over 10 years. We have been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description

Need Senior Servicenow SME who can train other IT Staff on Servicenow.

Scope of Work :

Analyze and implement current change management process to ServiceNow Express. Plan next step migration to ServiceNow Enterprise

• Train SME in ServiceNow change management (2-5 staff). Support training for incident and request management (Support Center functions).
• Train general users (approx. 200+) in ServiceNow change, incident and request management.
• Assist in developing methodology to add CIs to ServiceNow

Mandatory Requirements

1. Minimum 5 years' experience with ServiceNow training and implementation

Technical Requirements

1. Expert level knowledge of ServiceNow (Express & Enterprise).

2. Deep knowledge of change management and best practices

Desirable Qualifications

• ServiceNow certifications

Additional Information

All your information will be kept confidential according to EEO guidelines.