Software Engineer SME (ServiceNow)

VT Group (VTG); Virginia (MN); On-site; USD 100,000 - 140,000; Full time

Job summary

VT Group (VTG) is seeking an experienced Software Engineer SME to support government programs focused on enterprise ServiceNow platform engineering services. The ideal candidate will be responsible for designing, developing, configuring, and maintaining ServiceNow applications, ensuring optimal stability and scalability.

The position requires a Top Secret Clearance with Polygraph and substantial experience in ServiceNow development. Join us to be part of an impactful mission.

Qualifications

• Must have a Top Secret Clearance with Polygraph.
• Minimum of 16 years of relevant experience.
• Hands-on ServiceNow development experience of at least 5 years.
• Strong knowledge of ServiceNow modules including ITSM, ITOM, SPM.
• Willingness to pursue ServiceNow Certified System Administrator (CSA) certification.

Responsibilities

• Design, develop, test, and deploy ServiceNow platform enhancements.
• Configure and customize ServiceNow applications and workflows.
• Support production operations and incident resolution activities.
• Document system changes and testing results.
• Research and implement emerging technologies and platform capabilities.

Skills

ServiceNow development experience

JavaScript development

Communication skills

Problem-solving skills

Ability to manage multiple priorities

Education

Bachelor’s or Master’s degree

Tools

ServiceNow

Oracle

MySQL

Job description

We are seeking an experienced Software Engineer SME to support a mission-focused government program delivering enterprise ServiceNow platform engineering services. The ideal candidate will design, develop, configure, and maintain ServiceNow applications and modules, ensuring platform stability, scalability, and continuous enhancement across multiple enterprise tenants.

What will you do?

• Design, develop, test, and deploy ServiceNow platform enhancements based on customer requirements
• Configure and customize ServiceNow applications, workflows, UI components, and platform modules
• Maintain and enhance core ServiceNow platform capabilities across enterprise tenants
• Support planning and execution of system and software deployments in alignment with compliance standards
• Collaborate with ServiceNow engineers and stakeholders to implement system updates and configuration changes
• Identify system deficiencies and develop technical solutions and improvements
• Ensure consistency across development, testing, integration, and production environments
• Support production operations, end-user support, and incident resolution activities
• Document system changes, testing results, and maintenance activities
• Research and implement emerging technologies and platform capabilities as needed
• Evaluate hardware/software integration requirements and system performance impacts
• Maintain and improve development processes, standards, and operational procedures

Do you have what it takes?

• Must have a Top Secret Clearance with Polygraph
• Bachelor’s or Master’s degree with minimum of 16 years of relevant experience
• At least 5 years of hands‑on ServiceNow development experience
• Strong knowledge of ServiceNow platform modules including ITSM, ITOM, SPM, HRSD, CSM, Asset Management, and Change Management
• Strong JavaScript development experience within ServiceNow
• Experience with database systems such as Oracle or MySQL
• Ability to estimate work effort and manage multiple priorities effectively
• Strong communication skills (written and verbal)
• Ability to work independently and in team environments
• Strong problem‑solving skills and ability to implement corrective actions
• Willingness to pursue ServiceNow Certified System Administrator (CSA) certification

Preferred Education, Experience, & Skills

• ServiceNow Certified System Administrator (CSA) certification
• Experience with Agile, Scrum, Lean, and DevOps methodologies
• IT project management experience
• Experience with Java, Ruby, DevOps, and DevSecOps practices