ServiceNow Senior Developer

Leidos; Odenton (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

Leidos is seeking a Senior ServiceNow Developer to support the GSM-O II contract at DISA. The role involves configuration, development, support, and maintenance of ServiceNow with emphasis on ITIL processes and automated workflows.

On-site work is required at Fort Meade, Scott AFB, or Hill AFB, with a baseline of Secret clearance and Security+ within 14 days of start. You will lead design and build of ServiceNow applications, integrate with external systems, and mentor junior developers in an

Qualifications

• US citizenship required and active DoD 8570 IAT level II security certification.
• Ability to obtain Security+ certification within 14 days of start.
• Experience configuring and developing ServiceNow ITSM, ITOM, and related modules.

Responsibilities

• Support standup, configuration and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Create, maintain and enhance Dashboards and reporting, including scheduled reports.
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc).
• Coordinate and support application and platform upgrades.
• Support business process re-engineering activities to move ticketing and order management into ServiceNow.
• Collaborate with cross-functional teams to gather input for ongoing configuration and support.

Skills

ServiceNow development

ITIL process optimization

Workflow automation

Dashboard and reporting

Tools

ServiceNow Platform

API Integrations

Elastic

Kafka

Job description

Description

The Digital Sector has a career opportunity for a ServiceNow Senior Developer supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.

Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification.

As Sr. ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.

Primary Responsibilities

• Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
• Create, maintain and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
• Coordinate and support application and platform upgrades
• Assist with design, creation and cataloging of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
• Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
• Works with and mentors junior developers to guide and coach them throughout each project.

Basic Qualifications

• Requires a US Citizenship.
• Hold and active security certification that meets DOD 8570 IAT level II