Full time

Federal Staffing Solutions, Inc.; Fort Meade (MD); Hybrid; USD 156,000 - 190,000; Full time

Job summary

Federal Staffing Solutions Inc. seeks a ServiceNow Developer (Secret) to support our Fort Meade-based client.

The role focuses on configuration, development, and maintenance of the ServiceNow platform, including ITSM, OMT, TSM, TSOM, and related modules. The candidate will work with stakeholders to deliver automated workflows, catalog items, and ITIL processes, with a strong emphasis on security, compliance, and collaboration within an Agile team.

Qualifications

• US citizenship required.
• Active DoD 8570 IAT level II or higher security certification.
• DoD Secret clearance required.
• On-site commuting to Fort Meade or Scott AFB may be needed.

Responsibilities

• Configure and implement ServiceNow ITSM modules.
• Develop and maintain forms, reports, workflows, and dashboards.
• Integrate ServiceNow with external tools (JIRA, Git, Confluence).
• Support platform upgrades and data migrations.
• Collaborate with cross-functional teams in an Agile Scrum environment.
• Ensure compliance with ITIL processes (Incident, Problem, Change, Knowledge).
• Provide technical leadership and mentorship within the team.
• Produce documentation and briefings for stakeholders.

Skills

US Citizenship

Security certification

ServiceNow development

Communication skills

Education

Bachelor’s degree or related field

Master’s degree (optional)

Tools

JIRA

Git

Confluence

ServiceNow

Job description

Federal Staffing Solutions Inc. | Full time

ServiceNow Developer (Secret)

Fort George G Meade, United States | Posted on 11/05/2026

We connect our employees with some of the best opportunities around.

Timeand again, our employees tell us that the most important thing we offeris respect. Federal Staffing Solutions puts people to work in alltypes of jobs. When you work with us, you build a relationship with ateam of employment professionals in your community who have, in turn,built professional relationships with the businesses that are hiring.

We are looking for a ServiceNow Developer to work in Fort Meade, MD supporting our client.

Clearance: Secret

Salary: Up to $173,000

Location: Position is mostly remote with about 1 week per month in officein Fort Meade, MD (must be within driving distance)

Job Description:

As ServiceNow Developer you willperform configuration, development, support, and maintenance of the ServiceNowimplementation. Works with external and internal stakeholders to understand,propose, and deliver digital transformation solutions with emphasis on requestfulfillment, automated workflows through ServiceNow Service Catalogs and keyITIL processes like Request, Incident, Problem, Change, Knowledge, and othermodules.

Primary Responsibilities

• Support the standup,configuration and implementation of ServiceNow’s ITSM, OMT, TSM, TSOM, andWorkforce Management Capability modules.
• Create and maintain Forms,Reports, Views, Workflows, Groups and Roles
• Create, maintain and enhanceDashboards and reporting, including scheduled reports
• Create and configure toolintegrations with ServiceNow (Elastic, Netcool, Kafka, etc)
• Coordinate and supportapplication and platform upgrades
• Assist with design, creation andcataloging of business process flows
• Work with other members of theServiceNow development team to propose solutions based on business needsand strategies
• Perform the necessary tasks todesign and configure ServiceNow functions to meet operational needs
• Support business processre-engineering activities to move ticketing and order managementcapabilities into ServiceNow
• Identify trends and find patternsin unstructured and semi-structured customer data that can be used tocreate a more positive customer experience and increase overall networkperformance
• Interact with the customer toaddress Systems Engineering technical considerations and associatedproblems, issues or conflicts
• Developing, configuring, andcustomizing the ServiceNow platform to fit business requirements.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Responsible for the design and buildof ServiceNow Applications and integration to other applications and platforms,including architecture, languages, best practices, and methodologies in anAgile Scrum environment.
• Provide strong development and projecton-track and on-task and collaborate on an ongoing project in both new andenhancements development between engineers, developers, analyst, and other teammembers.
• Follow, maintain, and applydocumentation best practice policies, procedures, and process throughoutServiceNow development.
• Collaborate with cross-functionalteams to gather input to support ongoing business needs for Service Nowconfiguration, implementation, and support.
• Review and apply any additional UI/UXrequirements from external and internal team and align into ServiceNowdevelopment.
• Utilizes available programmingmethodologies and languages and adhere to coding standards, procedures andtechniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutionsfollowing established Configuration Management policies and standards.
• Integrate data from multiple datasources into a unified CMDB, ensuring data quality and integrity aremaintained.
• Willingness to further grow andenhance skillset from more senior developers throughout each project.

Basic Qualifications

• Requires a US Citizenship.
• Hold and active securitycertification that meets DOD 8570 IAT level II or higher, such asSecurity+
• Must hold an active DoD Secretclearance.
• Must be able to commute to ScottAFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
• Bachelor’s degree from anaccredited college in a related discipline, or equivalentexperience/combined education, with 4-8 years of professional experience;or 2-6 years of professional experience with a related Master’s degree.Additional experience may be excepted in lieu of degree.
• At least 3 years of experiencewith the design, development, and support of technology infrastructure.
• At least 2 years of ServiceNowdevelopment.
• Experience with ServiceNowupgrades.
• The qualified candidate shallhave excellent customer service skills and the ability to workindependently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task andself-assign work in a fast-paced environment.
• Strong communication skills thatenable proactive and effective collaboration with a virtual team,including

the ability to clearly articulatestatus and present to both customers and program leadership. Candidate

shall have the ability to develop andpresent management level briefings.

Preferred Qualifications

• ServiceNow Certified ApplicationDeveloper
• Experience or familiarity withAgile development and testing methodology
• Exposure to ServiceNowapplications like Telecommunication Management System (TSM),Telecommunications Network Inventory (TNI), Order ManagementTelecommunications (OMT) modules, etc.
• Experience with JIRA, Git andConfluence.
• Understanding of ITIL foundationor ITIL certified.
• AWS cloud and ServiceNowcertifications.
• Bachelor’s degree in a technicalfield such as System Engineering, Computer Science, Information Systems,Engineering Science, Engineering Management, or related discipline
• Experience working with largesoftware systems including hardware integration and test.
• Experience working withmulti-disciplinary technical development teams.
• Experience using SAFe as theagile development methodology.
• Experience moving from a legacyapplication to a new application
• Experience applying testautomation, test-driven development, continuous integration, andcontinuous deployment to achieve built-in quality by the team.
• Experience using Kanban to improve flow on support teams.
• Experience with DevOps/DevSecOpsand CI/CD implementation.

Equal Opportunity Employer

Federal Staffing Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.