ServiceNow Scrum Master – Agile Delivery Leader

CVS Health

Connecticut

Hybrid

USD 83,000 - 204,000

Full time

6 days ago

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Job summary

CVS Health is seeking a ServiceNow Scrum Master to join our Enterprise Service Management organization. You will guide one or more ServiceNow product teams, facilitate Scrum ceremonies, and ensure alignment with roadmaps and business priorities.

You will partner with Product Owners, process owners, architects, and stakeholders to translate priorities into actionable work, coach teams on Agile practices, manage risks and RAID items, and drive continuous improvement using performance metrics for

Qualifications

5+ years as Scrum Master in software/enterprise technology delivery.
4+ years Agile delivery facilitation including sprint planning, backlog refinement, and release planning.
3+ years supporting ServiceNow platform implementations or product delivery in enterprise settings.
2+ years using Agile management tools to monitor velocity, sprint outcomes, and delivery metrics.
1+ year leading cross-functional collaboration in a matrixed environment.

Responsibilities

Lead Agile delivery for ServiceNow teams by facilitating Scrum ceremonies, managing sprint execution, and coordinating releases.
Refine backlogs with Product Owners and translate epics into actionable work while maintaining visibility into commitments.
Coach teams on Agile, Scrum, Kanban, and Lean to improve collaboration, accountability, and delivery predictability.
Identify and remove impediments, manage risks and RAID items, and report status across stakeholders.