Remote ServiceNow Scrum Master | Agile Delivery Leader

CVS Health; Massachusetts; Hybrid; USD 83,000 - 204,000; Full time

Job summary

CVS Health is seeking a ServiceNow Scrum Master to join our Enterprise Service Management team within Solutions Architecture & Infrastructure Platforms. You will lead Agile delivery for ServiceNow products, facilitate Scrum ceremonies, and coaches teams to improve delivery and predictability across the platform.

The ideal candidate has 5+ years as Scrum Master, 3+ years with ServiceNow, and strong stakeholder management.

Qualifications

• 5+ years as Scrum Master for software or enterprise delivery teams.
• 4+ years of Agile ceremonies, backlog and release planning.
• 3+ years supporting ServiceNow platform implementations.

Responsibilities

• Lead Agile delivery for one or more ServiceNow teams.
• Facilitate Scrum ceremonies and sprint execution.
• Coach teams on Agile best practices and Kanban/Lean.
• Manage risks, dependencies, RAID items, and releases.
• Provide transparent status reporting to stakeholders.

Skills

Agile/Scrum expertise

Stakeholder management

Coaching teams

Cross-functional collaboration

Data-driven improvement

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Jira

Azure DevOps

Rally

Job description

CVS Health is seeking a ServiceNow Scrum Master to join our Enterprise Service Management team within Solutions Architecture & Infrastructure Platforms. You will lead Agile delivery for ServiceNow products, facilitate Scrum ceremonies, and coaches teams to improve delivery and predictability across the platform.

The ideal candidate has 5+ years as Scrum Master, 3+ years with ServiceNow, and strong stakeholder management.