ServiceNow Scrum Master: Agile Delivery Lead

Bart & Associates, LLC; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Bart & Associates, LLC is seeking an experienced ServiceNow Scrum Master to lead Agile teams delivering ServiceNow initiatives. The role focuses on facilitating Scrum ceremonies, coaching teams, removing impediments, and ensuring delivery excellence while collaborating with developers, stakeholders, customers, and business partners.

The candidate should have extensive Scrum experience, strong Agile facilitation skills, and a track record of improving team velocity in complex environments,

Qualifications

• Bachelor's degree in information technology, Computer Science, Business, or related field.
• 8+ years as a Scrum Master in Agile software development environments.
• Hands-on experience with the ServiceNow platform.
• Experience using GitLab for source code management and collaboration.

Responsibilities

• Serve as Scrum Master for one or more Agile teams delivering ServiceNow solutions.
• Facilitate all Agile ceremonies: Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, Backlog Refinement.
• Coach team members, Product Owners, and stakeholders on Agile principles and practices.
• Monitor team performance and help achieve sprint goals with quality delivery.
• Identify and remove impediments impacting productivity and project success.
• Act as a neutral facilitator to resolve conflicts and foster collaboration.
• Partner with Product Owners to ensure backlog readiness and alignment with objectives.
• Promote transparency through Agile metrics and stakeholder communications.
• Support release planning, dependency management, and risk mitigation.
• Drive continuous process improvements to increase velocity, quality, and predictability.
• Ensure Scrum processes are consistently followed across ServiceNow development.

Skills

ServiceNow platform

GitLab

Jira

Azure DevOps

Agile facilitation

Stakeholder management

Education

Bachelor's degree

Tools

ServiceNow Agile Development

Job description

Bart & Associates, LLC is seeking an experienced ServiceNow Scrum Master to lead Agile teams delivering ServiceNow initiatives. The role focuses on facilitating Scrum ceremonies, coaching teams, removing impediments, and ensuring delivery excellence while collaborating with developers, stakeholders, customers, and business partners.

The candidate should have extensive Scrum experience, strong Agile facilitation skills, and a track record of improving team velocity in complex environments,