ServiceNow SAM Developer — DoD IT Asset Management

Absolute Business Solutions Corp.; Maryland; On-site; USD 105,000 - 195,000; Full time

Benefits offered by this job

401k with match

Health allowance

Education funds

Volunteer time off

Charitable match

Referral program

LOV Awards

Job summary

Absolute Business Solutions Corp (ABSC) is seeking a ServiceNow SAM Developer to support AFNCR ITS-2 transition from BMC Helix. You will design, configure, and deploy ServiceNow SAM, HAM, and related assets, integrating with REST/SOAP APIs and automating workflows.

On-site work in Camp Springs, MD with secret clearance required. Role focuses on asset management modernization for DoD/DAF, building scalable solutions, dashboards, and enterprise integrations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field with 8+ years of relevant experience, or a Master’s degree with 6+ years.
• Strong proficiency in ServiceNow Flow Designer, IntegrationHub, and API-based integrations.
• ServiceNow CSA or CAD certification required.
• Strong IT Asset Management ITAM expertise, including Software Asset Management (SAM) and Hardware Asset Management (HAM).
• Experience with ServiceNow IT Operations Management (ITOM), including CMDB, Discovery, and Service Mapping.
• Proven experience supporting large-scale ServiceNow implementations, platform governance, and enterprise development standards.
• Demonstrated ability to design, configure, develop, and deploy ServiceNow workflows, custom applications, and system integrations.
• Strong troubleshooting, analytical, technical documentation, and communication skills.
• Ability to collaborate effectively with technical teams, business stakeholders, and Government customers.

Responsibilities

• Build, configure, and maintain ServiceNow Software Asset Management Professional (SAM Pro), SaaS Management, and related Hardware Asset Management Professional (HAM Pro) integrations.
• Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation processes to support software compliance and optimization.
• Design and implement end-to-end software asset lifecycle automation, including software requests, allocation, reclamation, renewals, and retirement using Flow Designer, Workflow Editor, and Scoped Applications.
• Design, develop, test, debug, document, and deploy scalable ServiceNow applications, workflows, and platform enhancements.
• Develop and maintain Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets in accordance with enterprise coding standards.
• Optimize ServiceNow data models, CMDB relationships, and asset management schemas to ensure data integrity and performance.
• Develop and maintain system integrations using REST/SOAP APIs, IntegrationHub, and ServiceNow integration capabilities.
• Configure and execute data imports, transform maps, and scheduled jobs to synchronize information from third-party discovery tools, vendor portals, and procurement systems.
• Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reporting capabilities.
• Prepare technical design specifications and manage update sets and scoped application deployments across development, testing, and production environments.
• Conduct unit testing, troubleshoot and resolve defects, and support ServiceNow platform upgrades, patching, and ATF validations.
• Explore and implement emerging ServiceNow capabilities, including Now Assist and AI agents, to enhance asset management operations and user self-service.
• Collaborate with IT Asset Managers, Procurement teams, ITIL process owners, and other stakeholders to translate business requirements into technical solutions.
• Develop technical architecture documentation, administrative runbooks, and user-facing knowledge articles to support ongoing operations.

Skills

ServiceNow Flow Designer

IntegrationHub

APIs

IT Asset Management

SAM

HAM

ITOM

CMDB

Discovery

Service Mapping

CSA Certification

CAD Certification

DoD experience

Education

Bachelor's degree in CS/IS/IT/Engineering

Master's degree in IT or related

Tools

BMC Helix

BMC Remedy

Job description

Absolute Business Solutions Corp (ABSC) is seeking a ServiceNow SAM Developer to support AFNCR ITS-2 transition from BMC Helix. You will design, configure, and deploy ServiceNow SAM, HAM, and related assets, integrating with REST/SOAP APIs and automating workflows.

On-site work in Camp Springs, MD with secret clearance required. Role focuses on asset management modernization for DoD/DAF, building scalable solutions, dashboards, and enterprise integrations.