ServiceNow SAM Analyst - License & Cost Optimization

Teledyne; Billerica (MA); On-site; USD 78,000 - 104,000; Full time

Job summary

Teledyne is seeking a Software Asset Management (SAM) Analyst to manage software assets across their lifecycle, focusing on license compliance, cost reduction, and data quality. You will partner with IT, Procurement, Finance, Security, and Legal to mitigate risk and improve operational efficiency.

The role involves maintaining ServiceNow SAM, dashboards, data reconciliation from contracts and discovery tools, and supporting internal and external audits.

Qualifications

• Bachelor’s degree in Information Systems, Business, or a related field.
• 3–5+ years experience in Software Asset Management (SAM) or IT Asset Management (ITAM).
• Hands-on experience with SAM/ITSM tooling; ServiceNow SAM strongly preferred.
• Working knowledge of major software licensing models (MS, Oracle, IBM, Adobe, SAP, SaaS).
• Experience with CMDB and ITSM processes.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Manage software asset inventory, entitlements, usage data and compliance.
• Configure, maintain, and enhance the ServiceNow SAM platform, including software models, entitlements, and normalization processes.
• Implement and validate ServiceNow SAM configuration changes, upgrades/patches, and new features; build and maintain dashboards and automate SAM workflows where possible.
• Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals.
• Track software usage vs. entitlements; perform reconciliation and compliance reporting to identify and mitigate license risk.
• Support internal and external vendor audits (e.g., Microsoft, Oracle, Adobe); prepare audit evidence and maintain licensing documentation.
• Analyze usage and licensing data to identify cost optimization opportunities (e.g., reclamation/re-harvesting, downgrades) and support license utilization improvements.
• Support software request, approval, and fulfillment workflows.
• Integrate SAM with discovery and endpoint/asset sources (e.g., ServiceNow Discovery, SCCM, Intune; other tools as applicable)
• Work with the internal ServiceNow team, partner with Procurement, Finance, and Security stakeholders to communicate compliance posture, savings opportunities, and risk
• Assist with defining and enforcing SAM governance, standards, and best practices; support continuous improvement of SAM processes and tooling and provide executive-level insights via reporting and dashboards
• Partner with Procurement and Legal on software contracts, renewals, and licensing terms; support vendor negotiations with accurate usage and entitlement insights

Skills

SAM/ITAM knowledge

ServiceNow experience

Licensing models knowledge

CMDB/ITSM processes

Analytical skills

Communication & collaboration

Education

Bachelor’s degree in Information Systems, Business, or related field

Tools

ServiceNow SAM

Discovery tools

CMDB tooling

Job description

Teledyne is seeking a Software Asset Management (SAM) Analyst to manage software assets across their lifecycle, focusing on license compliance, cost reduction, and data quality. You will partner with IT, Procurement, Finance, Security, and Legal to mitigate risk and improve operational efficiency.

The role involves maintaining ServiceNow SAM, dashboards, data reconciliation from contracts and discovery tools, and supporting internal and external audits.