ServiceNow QA Lead Tester - Hybrid/Remote Govt IT

Akima; Alexandria (VA); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Job summary

Suvi, an Akima company, is hiring a Quality Assurance Lead/Tester to provide testing and QA support for ServiceNow platform enhancements, integrations, and releases across multiple environments. The role enforces government-grade requirements, platform standards, and reliable performance.

The position requires an Active Secret clearance, IAT Level II certification, and 6+ years of QA experience, including testing ServiceNow configurations and integrations.

Qualifications

• Active Secret clearance is required.
• IAT Level II certification (e.g., Security+ CE or equivalent) required.
• Bachelor’s degree or equivalent QA experience.
• 6+ years of software testing/QA experience.
• Experience testing ServiceNow configurations, workflows, or platform enhancements.
• Strong QA methodologies, functional/integration/regression/testing knowledge.
• Experience managing defects and maintaining traceability in Agile environments.

Responsibilities

• Develop master test strategies, detailed test plans, test scenarios, test cases, and acceptance criteria.
• Maintain complete requirements-to-test traceability throughout development and release cycles.
• Execute functional, integration, regression, system, and release testing for ServiceNow.
• Coordinate and support UAT planning, execution, and defect tracking.
• Manage defects from identification through resolution and closure.
• Establish quality gates and testing checkpoints for releases.
• Support automated testing using ServiceNow ATF where appropriate.
• Validate documentation, deployment packages, and configuration artifacts prior to release.
• Report testing status, quality metrics, and release readiness to stakeholders.
• Coordinate testing dependencies across developers, product owners, architects, and Government teams.
• Ensure ServiceNow configurations follow best practices and quality standards.
• Support Agile delivery with sprint planning, backlog refinement, demos, and retrospectives.
• Acts as team lead for Quality Assurance/Tester team.

Skills

Security clearance

IAT Level II

QA experience

ServiceNow testing

Agile testing

Traceability

Communication

Education

Bachelor’s degree or equivalent QA experience

Tools

ServiceNow

ATF

Job description

Suvi, an Akima company, is hiring a Quality Assurance Lead/Tester to provide testing and QA support for ServiceNow platform enhancements, integrations, and releases across multiple environments. The role enforces government-grade requirements, platform standards, and reliable performance.

The position requires an Active Secret clearance, IAT Level II certification, and 6+ years of QA experience, including testing ServiceNow configurations and integrations.