ServiceNow PSDS Technical Consultant

Alldus; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Alldus invites an experienced ServiceNow PSDS Technical Consultant to join our client in Washington DC for a 12-month contract. You will design, develop and integrate PSDS solutions within an Agile environment, delivering secure, scalable capabilities for the public sector.

You will leverage Flow Designer, IntegrationHub, UI Builder and App Engine Studio, delivering robust platform solutions with strong scripting, REST/SOAP integrations and documentation.

Qualifications

• Extensive hands-on ServiceNow development and configuration experience delivering complex technical solutions.
• Strong JavaScript skills across client-side and server-side scripting, including Client Scripts and Business Rules.
• Experience with Flow Designer, IntegrationHub, Service Portal, UI Builder and App Engine Studio.
• Proven ability to design and implement REST and SOAP integrations with APIs, MID Server and integration patterns.
• Solid knowledge of the ServiceNow data model, CMDB, ITIL and best practices; source control and update sets experience.
• Experience delivering ServiceNow solutions in Agile/Scrum environments with stakeholder engagement.
• Public Sector/Government PSDS experience is a plus; familiarity with IT security requirements is beneficial.
• Certifications such as CSA, CAD or CIS are desirable; CTA would be advantageous.

Responsibilities

• Design, build and customize ServiceNow applications and modules to meet requirements.
• Deliver robust technical solutions in line with best practices and development standards.
• Leverage Flow Designer, IntegrationHub, UI Builder, Service Portal and App Engine Studio for platform solutions.
• Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies and ACLs.
• Design, implement and maintain REST/SOAP integrations with third-party systems.
• Contribute to PSDS capabilities within ServiceNow and support agile delivery.
• Participate in technical discovery, requirements gathering and solution design workshops.
• Create and maintain high-quality technical documentation including designs and deployment guides.

Skills

ServiceNow development

JavaScript

Flow Designer

IntegrationHub

REST API design

SOAP APIs

MID Server

UI Builder

App Engine Studio

Service Portal

CMDB

ITIL

Agile/Scrum

Stakeholder engagement

Documentation

Tools

ServiceNow Platform

Flow Designer

IntegrationHub

UI Builder

Service Portal

App Engine Studio

MID Server

Job description

Our client, a global IT company, are hiring an experienced ServiceNow PSDS Technical Consultant to join their team in Washington D.C. on a 12-month contract. The successful candidate will play a key role in the design, development, integration and implementation of ServiceNow solutions supporting Public Sector Digital Services (PSDS), helping to deliver secure, scalable and high-quality capabilities within an Agile environment.

Responsibilities

• Design, build and customize ServiceNow applications and modules to meet business and technical requirements.
• Deliver robust technical solutions in line with ServiceNow best practices, governance and development standards.
• Leverage Flow Designer, IntegrationHub, UI Builder, Service Portal and App Engine Studio to deliver effective platform solutions.
• Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, ACLs and Scheduled Jobs.
• Design, implement and maintain integrations with third-party systems using REST, SOAP, MID Server, IntegrationHub and APIs.
• Contribute to the delivery and ongoing enhancement of Public Sector Digital Services (PSDS) capabilities within ServiceNow.
• Participate in technical discovery, requirements gathering and solution design workshops.
• Create and maintain high-quality technical documentation, including solution designs, configuration guides and deployment documentation.

Skillset

• Extensive hands-on ServiceNow development and configuration experience, with a proven track record delivering complex technical solutions.
• Strong JavaScript skills across both client-side and server-side scripting, including Client Scripts, Business Rules, Script Includes, UI Policies and ACLs.
• Experience with Flow Designer, IntegrationHub, Service Portal, UI Builder, App Engine Studio, Performance Analytics, Reporting and Dashboards.
• Strong experience developing REST and SOAP integrations, with a good understanding of APIs, MID Server and ServiceNow integration patterns.
• Solid knowledge of the ServiceNow data model, CMDB, platform architecture, ITIL and ServiceNow best practices, with experience using source control and update sets.
• Experience delivering ServiceNow solutions within Agile/Scrum environments, with strong analytical, problem-solving, documentation and stakeholder engagement skills.
• Previous experience in Public Sector/Government environments and/or Public Sector Digital Services (PSDS) implementations is a big plus.
• Experience across ServiceNow products such as ITSM, CSM, ITOM, SPM, HRSD and IRM, with knowledge of Employee Centre, Digital Workflows, DevOps, CI/CD and ATF desirable.
• Relevant ServiceNow certifications, including CSA, CAD or CISare highly desirable; CTA would be an advantage.