ServiceNow Project Manager

Eliassen Group; Orlando (FL); On-site; USD 99,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company matching

Life insurance

Job summary

Eliassen Group is seeking an experienced ServiceNow Project Manager to lead a large-scale implementation and transformation program for a major enterprise. The role involves driving execution, coordinating cross-functional teams, and ensuring successful delivery across multiple business units.

The ideal candidate has deep ServiceNow project experience, strong budget, scope and risk management, and deep stakeholder communication skills.

Qualifications

• 7+ years of project management experience leading enterprise technology initiatives.
• 3+ years managing ServiceNow implementation or enhancement projects.
• Experience managing budgets, schedules, and resource planning.
• On-site work in Orlando, FL four days per week; willing to work w2.
• Experience with cross-functional teams, governance, and executive communication.

Responsibilities

• Lead end-to-end delivery of the ServiceNow implementation program from planning through deployment.
• Develop and manage project plans, timelines, milestones, budgets, and resource forecasts.
• Coordinate activities across business stakeholders, developers, architects, vendors, and leadership.
• Facilitate governance meetings, steering committee reviews, and status updates.
• Manage scope, risks, issues, dependencies, and change requests.
• Ensure deployment of ITSM, ITOM, ITAM, CMDB, HRSD, and Service Catalog modules.
• Support Agile ceremonies, sprint planning, backlog prioritization, and releases.
• Monitor project health with KPIs, dashboards, and reporting.
• Drive change management and user adoption strategies.

Skills

Agile delivery

Stakeholder mgmt

Executive communication

Team leadership

Education

PMP

CSM

PMI-ACP

SAFe

ServiceNow CSA

Tools

Jira

Azure DevOps

Microsoft Project

Smartsheet

Job description

Description:

On-site in either Bristol, CT or Orlando, FL

Our client seeks an experienced ServiceNow Project Manager to lead a large-scale ServiceNow implementation and transformation program for a major enterprise organization. The Project Manager will drive project execution, manage cross-functional teams, coordinate with business and technical stakeholders, and ensure successful delivery of ServiceNow capabilities across multiple business units. The ideal candidate brings a background managing ServiceNow implementations, enterprise software projects, and Agile delivery teams while maintaining accountability for scope, budget, schedule, risks, and stakeholder communication.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $72.00 to $76.00/hr. w2

JN -102026-109270

Responsibilities:

• Lead end-to-end delivery of the ServiceNow implementation program, from planning through deployment and stabilization.
• Develop and manage project plans, timelines, milestones, budgets, and resource forecasts.
• Coordinate activities across business stakeholders, ServiceNow developers, architects, administrators, vendors, and executive leadership.
• Facilitate project governance meetings, steering committee reviews, and executive status updates.
• Manage project scope, risks, issues, dependencies, and change requests.
• Ensure successful deployment of ServiceNow modules including ITSM, ITOM, ITAM, CMDB, HRSD, and Service Catalog.
• Partner with business stakeholders to align project objectives with business priorities.
• Support Agile ceremonies, sprint planning, backlog prioritization, and release management activities.
• Monitor project health through KPIs, dashboards, and status reporting.
• Drive organizational change management, user adoption, and communication strategies.
• Ensure adherence to project management best practices and organizational governance standards.

Experience Requirements:

• 7+ years of project management experience leading enterprise technology initiatives.
• 3+ years managing ServiceNow implementation or enhancement projects.
• Proven experience managing multiple workstreams, vendors, and cross-functional teams.
• Strong understanding of ServiceNow platform capabilities and implementation methodologies.
• Experience managing budgets, schedules, resource planning, and project financials.
• Strong stakeholder management and executive communication skills.
• Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments.
• Proficiency with project management tools such as Jira, Azure DevOps, Microsoft Project, or Smartsheet.
• Ability and willingness to work onsite in Orlando, FL four (4) days per week.
• Preferred: PMP, CSM, PMI-ACP, SAFe, ServiceNow CSA or Implementation certifications.
• Preferred: Experience leading ITSM, ITOM, ITAM, CMDB, or HRSD deployments and supporting enterprise-wide implementations with 5,000+ users.
• Preferred: Experience within media, entertainment, hospitality, tourism, or theme park environments.