Project Manager (Project management in ServiceNow)

Infinity Outsourcing; Oregon; Hybrid; USD 98,000 - 135,000; Full time

Job summary

Infinity Outsourcing is seeking an IT Project Manager to lead complex ServiceNow projects remotely in the United States. You will develop project plans, schedules, budgets, and governance structures while coordinating stakeholders and teams across IT and business units.

The role requires 5+ years of project management experience, strong Agile/Scrum knowledge, and expertise with ServiceNow. You will mentor other PMs, manage risks and changes, and ensure delivery quality and proper documentation.

Qualifications

• Undergraduate in Information Systems degree or related technical field.
• 5+ years of project management experience leading technical projects.
• 5+ years of experience data gathering / performing system analysis and developing / writing system requirements.
• Proficiency with developing requirements and performing system analysis.
• Proficiency with IT infrastructure deployments including network and voice legacy system migrations.
• Familiar with process engineering methodologies.
• Experience with Service Now.

Responsibilities

• Provides expertise and leadership to direct project team and ensure project goals are supported by IT.
• Creates and executes project plans and revises appropriately to meet changing requirements.
• Proactively plans and schedules project timelines and milestones.
• Manages day-to-day operational and tactical activities of a project.
• Generates status reports and defines project success criteria.
• Collaborates with IT and Business stakeholders to identify and mitigate risk.
• Ensures project documents are current and complete; manages and stores documents.
• Performs project post-mortems and creates lessons learned reports.

Skills

Project management

Leadership

Agile methodologies

Education

Undergraduate in Information Systems or related technical field

Tools

MS Office

MS Project

MS Visio

ServiceNow

Job description

Project Manager (Project management in ServiceNow)

Job Openings Project Manager (Project management in ServiceNow)

About the job Project Manager (Project management in ServiceNow)

Job role :Project Manager (Project management in ServiceNow)
Salary: $115,000 C2C

LOCATION : (Remote)

The IT Project Manager is responsible for managing multifaceted IT projects ensuring scope is delivered according to deadlines, budget, and quality standards. The IT Project Manager manages enterprise wide strategic projects with complex scope and scale, and reports progress or matrix reports on a project directly to Senior and Executive Leadership. The IT Project Manager develops project plans, builds project schedules, manages project meetings, communicates progress and status, enforces quality management, and identifies, responds, and manages risks, issues, and changes and manages all information technology project activities and ensures all project phases are documented appropriately. The IT Project Manager serves as a mentor for other IT Project Managers.

Primary Responsibilities:

• Provides expertise and leadership skills to direct project team and ensure project and organizations goals, philosophies, and objectives are optimally supported by information technology
  Creates and executes Project plans and revises appropriately to meet changing requirements and needs. Proactively plans and schedules Project timelines and milestone. Manages day-to-day operational and tactical activities of a Project. Diagnoses task / procedural change issues and helps to resolve the problem, escalating risks and delays appropriately.
  Generates Status Reports; analyzes results of the Progress Reports and troubleshoot problem areas. Defines Project success criteria, communicating that throughout the Project team. Reviews deliverables prepared by the Project Team and objectively measures progress and health of the project
  Collaborates with IT and Business Stakeholders to identify and mitigate risk
  Ensures that Project documents are current and complete, as well as appropriately managed and stored. Assures that Project legal documents are completed and signed. Conducts Project post-mortems and creates Lessons Learned reports to identify Project elements that were both successful and unsuccessful.
  Generates forecasts, manages budget/actuals, and tracks expenses against the project
  Understands how to communicate difficult and sensitive information tactfully. Effectively communicates relevant Project information to superiors. Proactively manages changes in Project scope, identifies any potential crisis or issues and devises contingency plans to mitigate concerns
  Previous project experience with Agile SAFe, SCRUM, Kahban, etc. methodologies a plus
  Effectively applies the companys Project Management Lifecycle methodology and enforces Project standards. Minimizes exposure and risk on a Project. Ensures timely completion of Project level tasks. Identifies resources needed and assigns individual responsibilities. Identifies and resolves issues and conflicts within the Project Team
  Facilitates team meetings effectively. Holds regular status meetings with the Project Team. Keeps Project Team informed of changes within the Project. Delivers informative and well organized presentations to the Project Team and Management
  Performs all other related duties as assigned
  Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
• Required Qualifications:
  Undergraduate in Information Systems degree or related technical field degree or equivalent experience (5 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelors degree)
  5+ years of project management experience leading technical projects, including development and execution
  5+ years of experience data gathering / performing system analysis and developing / writing system requirements
  Proficiency with developing requirements and performing system analysis
  Proficiency with IT infrastructure deployments including network and voice legacy system migrations
  Familiar with process engineering methodologies
  Experience working with test plans and test cases
  You will be asked to perform this role in an office setting or other company location
  Preferred Qualifications:
  Project Management Professional (PMP)
  Experience with Service Now
  Experience with any of the following systems: EMD, eClinicalWorks, Cerner, NextGen, GE, Eclipsys, Allstrings, Aprima
  Knowledge of Client Server Technologies and Network Operating Systems, Network architecture, configuration, and protocols, Network Communications technology TCP / IP, DNS, and Internet concepts
  Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)
  Proficiency with MS Project and MS Visio

Physical & Mental Requirements:
Ability to sit for extended periods of time
Ability to use fine motor skills to operate office equipment and/or machinery
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and co