ServiceNow Program Lead: ITSM/ITOM & Process Optimization

JConnect; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

JConnect in Houston, TX is seeking a Mid-Senior IT ServiceNow Project Manager to lead enterprise ServiceNow initiatives. You will drive project delivery, coordinate cross-functional teams, and ensure alignment with ITSM/ITOM goals.

Applicants bring 4+ years in ITSM/ITOM with ServiceNow, PMP prowess, ITIL knowledge, and strong stakeholder communication. The role emphasizes design-led process improvements, system integration, and hands-on mentoring of teammates.

Qualifications

• 4+ years in ITSM and ITOM using ServiceNow.
• PMP certification or experience with PMP methodologies.
• ITIL knowledge and system integration experience.

Responsibilities

• Project management of ServiceNow projects (PMP).
• 4+ years in ITSM and ITOM, with ServiceNow.
• Lead process reengineering and optimization initiatives.
• Interpret complex data to generate actionable insights.
• Coordinate with technical teams and stakeholders.
• Deliver trainings/workshops and ITIL knowledge sharing; support system integration.

Skills

Project Management

ITSM

ITOM

Leadership

Analytical Skills

Communication

Training

Tools

ServiceNow

Job description

JConnect in Houston, TX is seeking a Mid-Senior IT ServiceNow Project Manager to lead enterprise ServiceNow initiatives. You will drive project delivery, coordinate cross-functional teams, and ensure alignment with ITSM/ITOM goals.

Applicants bring 4+ years in ITSM/ITOM with ServiceNow, PMP prowess, ITIL knowledge, and strong stakeholder communication. The role emphasizes design-led process improvements, system integration, and hands-on mentoring of teammates.