ServiceNow Product Owner - Remote Work | REF#303863

BairesDev; United States; Remote; MXN 2,048,000 - 2,980,000; Full time

Benefits offered by this job

Remote work

Competitive USD pay

Home-office setup

Flexible hours

Parental leaves

Job summary

BairesDev is seeking a ServiceNow Product Owner to drive ITSM strategy and delivery on the ServiceNow platform. You will translate stakeholder needs into scalable solutions, own the roadmap, backlog, and sprint execution to keep IT and HR services aligned with business priorities.

This 100% remote role offers advanced English communication, flexible hours, and exposure to Enterprise IT service management across global clients, with strong career growth in a mentorship-driven environment.

Qualifications

• 5+ years of experience in product management.
• Strong platform experience with ServiceNow ITSM and HRSD modules.
• Ability to translate stakeholder requests into scalable ServiceNow solutions.
• Experience with backlog management, sprint planning, and QA/UAT coordination.
• Advanced proficiency in English.

Responsibilities

• Drive product strategy and delivery for ITSM initiatives on the ServiceNow platform.
• Translate stakeholder needs into scalable platform solutions.
• Own backlog management, sprint planning, story refinement, and roadmap execution.
• Coordinate QA and UAT processes to ensure reliable platform delivery.

Skills

Product management

Stakeholder management

Agile methodologies

Requirements facilitation

English proficiency

Tools

ServiceNow ITSM

HRSD

Jira

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

ServiceNow Product Owner at BairesDev

In this role, you'll drive product strategy and delivery for enterprise IT service management, built on the ServiceNow platform. Translating stakeholder needs into scalable solutions, you'll own the roadmap, backlog, and sprint execution that keep the platform aligned with business priorities. This is your opportunity to shape how IT and HR services are delivered across the organization, applying strong product management discipline to a platform that touches every employee.

What You'll Do

• Drive product strategy and delivery for ITSM initiatives on the ServiceNow platform.
• Translate stakeholder needs into scalable, well-designed platform solutions.
• Own backlog management, sprint planning, story refinement, and roadmap execution.
• Coordinate QA and UAT processes to ensure reliable platform delivery.

What We Are Looking For

• 5+ years of experience in product management.
• Strong platform experience with ServiceNow, including ITSM and product management responsibilities.
• Proven ability to translate stakeholder requests into scalable ServiceNow solutions.
• Experience with ServiceNow ITSM and HRSD modules, including Employee Center Pro and onboarding/offboarding workflows.
• Strong stakeholder management, executive communication, and requirements facilitation skills.
• Agile product delivery experience including backlog management, sprint planning, story refinement, and QA/UAT coordination.
• Advanced proficiency in English.

Nice To Have

• Experience with ServiceNow Virtual Agent implementation.
• Background with CMDB, Discovery, and Configuration Management improvement initiatives.
• Experience with ServiceNow reporting, dashboards, and leadership metrics.
• Exposure to Integration Hub, including Azure AD, Jira, and enterprise integrations.
• ITIL certification or strong ITSM best practices background.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!