ServiceNow Product Owner & BSA Lead — Hybrid/Remote Options

Huntington National Bank

Atlanta (GA)

On-site

USD 70,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Health insurance coverage

Wellness program

Retirement savings plan

Paid time off (PTO)

Job summary

Huntington National Bank in Atlanta, GA is seeking a strategic BSA Lead/Product Owner to lead ServiceNow solution development and optimization. You will guide cross-functional teams, translate business needs into actionable user stories, and prioritize features based on business value and feasibility.

The role emphasizes agile leadership, stakeholder management, and ongoing delivery of high-quality digital solutions that align with ITIL and DevOps practices.

Qualifications

Bachelor's Degree or 4+ additional years in equivalent experience.
8 - 12+ years of related experience in product ownership, project management, or service delivery management.
3+ years of hands-on experience with the ServiceNow platform.

Responsibilities

Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
Translate business needs into clear, actionable user stories and acceptance criteria.
Prioritize features and enhancements based on business value, technical feasibility, and user impact.
Serve as the subject matter expert for the ServiceNow platform and applications.
Lead and mentor a scrum team of business analysts, developers, and testers.

Skills

Leadership

Stakeholder management

Agile/Scrum/SAFe

Communication

Education

Bachelor's degree

4+ years equivalent experience

Tools

ServiceNow

Job description

The role emphasizes agile leadership, stakeholder management, and ongoing delivery of high-quality digital solutions that align with ITIL and DevOps practices.

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