ServiceNow Product Owner & BSA Lead (Agile Delivery)

Huntington National Bank; Houston (TX); Hybrid; USD 70,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life and disability insurance

Retirement savings plan

Job summary

Huntington National Bank is seeking a strategic BSA Lead/Product Owner to drive ServiceNow initiatives, manage cross-functional teams, and deliver high-impact digital solutions. The role requires deep ServiceNow knowledge, agile leadership, and a track record of translating business needs into actionable user stories.

The position supports a hybrid work model with an emphasis on collaboration across business and technical teams, ensuring timely delivery and continuous improvement of the platform.

Qualifications

• Bachelor's Degree or 4+ additional years in equivalent experience.
• 8 - 12+ years of related experience in product ownership, project management, or service delivery management.
• 3+ years of hands-on experience with the ServiceNow platform.

Responsibilities

• Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
• Translate business needs into clear, actionable user stories and acceptance criteria.
• Prioritize features and enhancements based on business value, technical feasibility, and user impact.
• Serve as the subject matter expert for the ServiceNow platform and applications.
• Lead and mentor a scrum team of business analysts, developers, and testers.
• Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives).

Skills

Product Ownership

Agile Scrum SAFe

Stakeholder Management

Leadership

Education

Bachelor's Degree or 4+ years equivalent experience

Tools

ServiceNow

Job description

Huntington National Bank is seeking a strategic BSA Lead/Product Owner to drive ServiceNow initiatives, manage cross-functional teams, and deliver high-impact digital solutions. The role requires deep ServiceNow knowledge, agile leadership, and a track record of translating business needs into actionable user stories.

The position supports a hybrid work model with an emphasis on collaboration across business and technical teams, ensuring timely delivery and continuous improvement of the platform.