ServiceNow Product Development Manager

Red Sun Technology; Tallahassee (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology services company in Florida is seeking an experienced ServiceNow Product Development Manager to oversee the ServiceNow platform development and manage cross-functional teams. The role involves ensuring alignment with IT governance standards, product development timelines, and continuous improvement goals. Ideal candidates should have 7+ years of experience in IT product development and expertise in managing CMDB and ServiceNow tools.

Qualifications

• Minimum 7 years in IT product development managing timelines, release planning, and feature delivery.
• Minimum 5 years leading complex, multi-team product or technology delivery.
• Experience with CMDB management and ServiceNow Discovery tool.

Responsibilities

• Oversee ServiceNow product development from planning through implementation.
• Lead cross-functional teams including technical staff, business stakeholders, and vendors.
• Define, implement, and monitor governance policies for ServiceNow.

Skills

ServiceNow platform experience

CMDB management

Leadership skills

Strong communication

Proficiency in SharePoint 365

Proficiency in Microsoft Project

Proficiency in Azure DevOps

Education

Bachelor’s Degree in Computer Science, Information Systems, IT Management or related field

ServiceNow System Administrator Certification

CIS-ServiceNow Certification

PMP Certification

ITIL Foundation Certification

Agile/Scrum Certification

Job description

5 days ago Be among the first 25 applicants

We are looking for an experienced ServiceNow Product Development Manager to support the client in overseeing ServiceNow platform development, CMDB and Discovery tool governance, and cross-functional delivery of IT product initiatives. This consultant will manage full lifecycle activities — from planning and design through post-deployment support — while ensuring alignment with enterprise architecture, Florida IT governance standards, and continuous improvement goals.

Employment: W2

Responsibilities

Product Development & Lifecycle Management

• Oversee ServiceNow product development from planning through implementation and post-deployment support.
• Manage product development timelines, feature delivery, and release schedules.
• Translate business requirements into actionable development and delivery plans.
• Monitor and report on product performance, risks, and release readiness.

Cross-Functional Leadership

• Lead cross‑functional teams including technical staff, business stakeholders, and vendors.
• Facilitate collaboration between enterprise architecture, developers, and business owners.
• Motivate and coordinate teams to achieve delivery objectives.

Application Governance & Oversight

• Define, implement, and monitor governance policies for ServiceNow modules and integrations.
• Conduct regular configuration and compliance reviews.
• Ensure alignment between business needs, technical constraints, and governance policies.

ServiceNow Platform Management

• Oversee ServiceNow configuration, enhancement, and integration activities.
• Ensure adherence to ServiceNow best practices for workflows, modules, and APIs.
• Support prototyping, solution testing, and technical evaluations prior to release.

CMDB & Discovery Tool Oversight

• Manage CMDB structure, data quality, and governance processes.
• Oversee Discovery tool implementation, automated discovery, and data validation.
• Ensure reliable data collection for IT assets and configuration items.

Governance, Compliance, and Standards

• Ensure compliance with Florida IT governance requirements (Rules 60GG‑1 through 60GG‑5, F.A.C.).
• Align development with enterprise architecture, accessibility, and security standards.

Continuous Improvement & Quality Assurance

• Implement process improvements for delivery and platform performance.
• Gather and incorporate user feedback for continuous improvement.
• Monitor quality of deliverables and ensure adherence to standards.

Stakeholder Communication & Collaboration

• Present functionality, performance metrics, and delivery progress to leadership.
• Facilitate training and knowledge transfer related to ServiceNow platform changes.
• Communicate technical and functional information to both technical and non‑technical audiences.

Documentation & Reporting

• Maintain accurate documentation of ServiceNow configurations, CMDB structures, and Discovery processes.
• Produce regular reports on status, readiness, and risk mitigation.
• Document lessons learned and recommendations for future enhancements.

Required Qualifications

• Minimum 7 years in IT product development managing timelines, release planning, and feature delivery.
• Minimum 5 years leading complex, multi‑team product or technology delivery.
• Proven ServiceNow platform experience (development, implementation, enhancement).
• Experience with CMDB management and ServiceNow Discovery tool.
• Strong communication and leadership skills across technical and business teams.
• Proficiency in SharePoint 365, Microsoft Project, and Azure DevOps.
• Familiarity with enterprise architecture alignment and IT governance standards.
• Experience in software testing, prototyping, and solution validation.
• Prior experience in government or large-scale IT programs.
• Experience with training or customer‑facing ServiceNow support.

Education/Certifications

• Bachelor’s Degree in Computer Science, Information Systems, IT Management, or related field.
• Required: ServiceNow System Administrator Certification and CIS–ServiceNow, PMP, ITIL Foundation, or Agile/Scrum certification.

If interested please apply with resume.