ServiceNow Process Leader — TS/SCI Poly

GRVTY; Herndon (VA); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Health plan (medical, dental, vision)

Health Savings Account (company)

401(k) with company match

Paid time off & holidays

Training and development opportunities

Company sponsored events

Job summary

GRVTY is seeking a Business Process Manager with TS/SCI + Poly clearance to join our Herndon, VA project. You will support the Sponsor's ServiceNow delivery team, driving process improvements for the GIBS application suite and related requirements.

You will collaborate with sponsor teams to develop and refine ServiceNow-based solutions, manage requirements and functional specs, and oversee IT lifecycle activities, change and release planning, and knowledge management.

Qualifications

• Active TS/SCI with Polygraph clearance required.
• Experience developing ServiceNow or with low-code platforms and aptitude for ServiceNow.
• Experience with Flow Designer, catalog items, and business rules.
• Experience in business process analysis and translating models into requirements.
• Experience evaluating system performance and actions to improve it.
• Experience with process improvement, program management, and customer relations.
• Experience with IT lifecycle management including change & release management.
• Experience with knowledge management and technical artifacts.

Responsibilities

• Develop and enhance ServiceNow solutions and related processes.
• Analyze customer needs and translate into functional requirements.
• Evaluate system performance measures and implement improvements.
• Lead program and project tasks and manage customer relations.
• Support change and release management and knowledge artifacts.

Skills

ServiceNow development

Flow Designer

Business process analysis

Requirements translation

Performance evaluation

Process improvement

Program management

Customer relations

IT lifecycle management

Knowledge management

Tools

ServiceNow

Flow Designer

Job description

GRVTY is seeking a Business Process Manager with TS/SCI + Poly clearance to join our Herndon, VA project. You will support the Sponsor's ServiceNow delivery team, driving process improvements for the GIBS application suite and related requirements.

You will collaborate with sponsor teams to develop and refine ServiceNow-based solutions, manage requirements and functional specs, and oversee IT lifecycle activities, change and release planning, and knowledge management.