Senior ServiceNow Business Solutions Consultant (TS/SCI)

Intact Technology, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 145,000 - 200,000; Full time

Benefits offered by this job

Flexible work environment

Comprehensive benefits

Career growth investments

Job summary

Intact Technology, Inc. is seeking a Senior Business Solution Consultant (TS/SCI) to help federal clients maximize the value of their ServiceNow investments. This on-site role is based in Reston, VA, with a TS/SCI clearance required.

You will lead requirements gathering, process discovery, and translate business needs into scalable ServiceNow solutions. You’ll mentor teammates and collaborate with developers, architects, and project leaders to deliver measurable outcomes.

Qualifications

• Lead business analysis and requirements gathering on client projects.
• Translate business needs into practical, scalable ServiceNow solutions.
• Document current and future-state processes and requirements.

Responsibilities

• Lead requirements gathering and process discovery with client stakeholders.
• Translate business needs into practical, scalable ServiceNow solutions.
• Provide leadership within project engagements and mentor junior team members.
• Collaborate with developers, architects, and project leaders; demonstrate product value.
• Support customer user acceptance testing and issue resolution.

Skills

Business analysis

Requirements management

Process documentation

Stakeholder management

Presentation skills

Agile / SAFe knowledge

ITIL knowledge

Education

Bachelor's degree in Business / IT or related field

Tools

Visio

Lucidchart

Job description

Intact Technology, Inc. is seeking a Senior Business Solution Consultant (TS/SCI) to help federal clients maximize the value of their ServiceNow investments. This on-site role is based in Reston, VA, with a TS/SCI clearance required.

You will lead requirements gathering, process discovery, and translate business needs into scalable ServiceNow solutions. You’ll mentor teammates and collaborate with developers, architects, and project leaders to deliver measurable outcomes.