ServiceNow Developer

Robotics Technologies LLC; Kansas City (KS); On-site; USD 120,000 - 180,000; Full time

Job summary

Robotics Technologies LLC seeks an experienced Lead ServiceNow Developer/Administrator to steer end-to-end implementations, hands-on development, and platform governance. The role covers ITSM, ITOM, ITAM, CMDB, CSDM, and extensive integrations with REST/SOAP, Azure AD, and SSO.

Collaboration with stakeholders is essential for scalable, secure solutions across the enterprise. You will lead design, development, testing, release management, and deployment activities while guiding teams and ensuring

Qualifications

• 8+ years hands-on experience in ServiceNow development and administration.
• Strong experience with ServiceNow ITSM, ITOM, and ITAM modules.
• 5+ years developing and supporting ServiceNow integrations.
• Hands-on experience with Azure AD / Entra ID and SSO integrations.
• Experience configuring and managing MID Servers.
• Expertise in CMDB management and CSDM implementation.

Responsibilities

• Lead end-to-end ServiceNow implementations from requirements through deployment.
• Perform hands-on ServiceNow development, configuration, and platform administration.
• Design, develop, and maintain workflows, business rules, client scripts, reports, dashboards, and integrations.
• Provide technical leadership on platform architecture and development best practices.
• Collaborate with technical teams, business stakeholders, and leadership.
• Present technical solutions, architecture designs, and implementation plans to stakeholders.
• Troubleshoot complex platform issues and optimize performance.
• Ensure scalability, security, and adherence to enterprise standards.

Skills

ServiceNow development

Platform administration

ITSM ITOM ITAM

Integration development

Azure AD / SSO

REST APIs / SOAP

CMDB / CSDM

Governance & release management

Leadership & stakeholder mgmt

Tools

Azure AD

MID Server

REST APIs

SOAP APIs

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization:US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description:

We are seeking an experienced Lead ServiceNow Developer / Administrator with strong hands-on expertise in ServiceNow development, platform administration, architecture, and enterprise implementations. The ideal candidate will lead end-to-end ServiceNow implementations while actively contributing to development, integrations, platform configuration, and administration. The candidate should have extensive experience across ITSM, ITOM, ITAM, CMDB, CSDM, integrations, testing, release management, and platform governance.

• Lead end-to-end ServiceNow implementations, from requirements gathering and solution design through development, testing, and deployment.
• Perform hands-on ServiceNow development, configuration, customization, and platform administration.
• Design, develop, and maintain workflows, business rules, client scripts, reports, dashboards, and integrations.
• Provide technical leadership on ServiceNow platform architecture, design patterns, and development best practices.
• Develop and maintain CMDB and Common Service Data Model (CSDM) strategies.
• Lead platform testing, release management, deployment activities, and governance.
• Design and implement integrations using Azure AD, SSO, MID Server, REST APIs, SOAP APIs, and email services.
• Collaborate with technical teams, business stakeholders, project managers, and leadership.
• Present technical solutions, architecture designs, and implementation plans to stakeholders.
• Troubleshoot complex platform issues and optimize ServiceNow performance.
• Ensure platform scalability, security, reliability, and adherence to enterprise standards.

Required Technical Skills:

• 8+ years of hands-on experience in ServiceNow development and administration.
• Strong experience with ServiceNow ITSM, ITOM, and ITAM modules.
• 5+ years of experience developing and supporting ServiceNow integrations.
• Strong knowledge of ServiceNow platform architecture and administration.
• Hands-on experience with Azure AD / Microsoft Entra ID and SSO integrations.
• Experience configuring and managing MID Servers.
• Strong experience with REST APIs, SOAP APIs, and email integrations.
• Expertise in CMDB management and CSDM implementation.
• Experience leading enterprise ServiceNow implementations.
• Knowledge of testing, release management, platform governance, and deployment processes.
• Excellent communication, leadership, and stakeholder-management skills.
• Ability to present technical solutions to both business and technical teams.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.