Senior Service Now Leader

ASB Resources; Newark (NJ); Hybrid; USD 96,000 - 152,000; Full time

Job summary

ASB Resources in Newark, NJ is seeking an experienced ServiceNow expert to lead design, development, and ownership of the platform. This role requires solving complex challenges, driving automation, and aligning with ITIL processes and business objectives.

You will partner with IT and business stakeholders to deliver secure, scalable workflows, manage modules like Incident, Change, CMDB, and Integrations, and mentor teammates while guiding platform governance and upgrades.

Qualifications

• 7+ years of hands-on ServiceNow development and administration.
• Expert knowledge of ITIL based ITSM processes.
• Advanced proficiency in JavaScript, GlideAPI, Flow Designer, IntegrationHub, and ServiceNow Studio.
• Strong background integrating ServiceNow with enterprise systems via REST/SOAP APIs.
• Proven experience leading platform level initiatives and technical decision making.
• Excellent analytical, debugging, and problem solving skills.

Responsibilities

• Own configuration, maintenance, and optimization of core ServiceNow modules.
• Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod.
• Oversee platform governance, enforce standards, and lead platform roadmap discussions.
• Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations.
• Develop high quality, scalable scripts using JavaScript and Glide APIs.
• Extend platform capabilities through IntegrationHub and scripted REST/SOAP APIs.
• Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server).
• Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements.
• Maintain and tune Discovery schedules, probes, patterns, and classification logic.
• Support SAM/HAM processes, job runs, and data quality initiatives.
• Implement and maintain RBAC, access controls, audit logging, and platform security standards.
• Plan and execute upgrades, patches, and hotfixes with minimal business disruption.
• Maintain Performance Analytics indicators, collections, and dashboards.
• Produce technical design documents, runbooks, and admin/user guides.
• Mentor junior team members and provide SME level guidance to project and operations teams.
• Conduct training sessions for engineers, Service Desk, and business stakeholders.

Skills

ServiceNow Development

ServiceNow Administration

ITIL ITSM

JavaScript

GlideAPI

Flow Designer

IntegrationHub

REST APIs

SOAP APIs

Technical Leadership

Analytical Skills

Tools

ServiceNow Studio

Job description

Location: Newark, NJ (Hybrid 3 days onsite)
Contract:6 months

Weare seeking an experienced ServiceNow expert to lead the design, development,and operational ownership of our ServiceNow platform. This role is ideal for ahighly skilled technical professional who excels at solving complex challenges,driving automation, and ensuring the platform aligns with business objectives,ITIL processes, and organizational best practices. The successful candidatewill partner closely with IT and business stakeholders to deliver efficient,secure, and scalable digital workflows.

Key Responsibilities

Platform Architecture &Administration

• Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management.
• Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod.
• Oversee platform governance, enforce standards, and lead platform roadmap discussions.

Custom Development &Automation

• Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations.
• Develop high quality, scalable scripts using JavaScript and Glide APIs.
• Extend platform capabilities through IntegrationHub and scripted REST/SOAP APIs.

Integrations & DataExchange

• Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server).
• Support integrations with device management, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors).

CMDB, Discovery & AssetManagement

• Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements.
• Maintain and tune Discovery schedules, probes, patterns, and classification logic.
• Support SAM/HAM processes, job runs, and data quality initiatives.

Platform Security &Compliance

• Implement and maintain RBAC, access controls, audit logging, and platform security standards.
• Ensure compliance with organizational and regulatory requirements.

Upgrades, Reliability &Observability

• Plan and execute upgrades, patches, and hotfixes with minimal business disruption.
• Maintain Performance Analytics indicators, collections, and dashboards.
• Monitor platform health and proactively resolve performance issues.

Documentation, Enablement& Leadership

• Produce technical design documents, runbooks, and admin/user guides.
• Mentor junior team members and provide SME level guidance to project and operations teams.
• Conduct training sessions for engineers, Service Desk, and business stakeholders.

Required Qualifications

7+ years of hands on ServiceNow developmentand administration experience.

Expert knowledge of ITIL based ITSMprocesses.

Advanced proficiency in JavaScript, GlideAPI, Flow Designer, IntegrationHub, and ServiceNow Studio.

Strong background integrating ServiceNow withenterprise systems via REST/SOAP APIs.

Proven experience leading platform levelinitiatives and technical decision making.

Excellent analytical, debugging, and problem solvingskills.

Preferred Qualifications

ServiceNow CSA plus one or more CIScertifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery).

Experience with:

Service Operations Workspace

CMDB/Discovery/Service Mapping

Performance Analytics

SAM/HAM job configuration and optimization

Intune or Workspace ONE integrations

Familiarity with Agile/Scrum methodologiesand CI/CD for ServiceNow.

Experience in complex, distributed, or public sectorenvironments.

Soft Skills

Exceptional communication andpresentation skills.

Ability to partner effectivelywith business leaders, engineers, and vendors.

Strong organization andprioritization skills; capable of managing multiple initiatives simultaneously.