ServiceNow Platform Manager

Alldus; New York (NY); Hybrid; USD 180,000 - 220,000; Full time

Job summary

Alldus in Manhattan, NY is partnering with a leading organisation to hire an experienced ServiceNow Platform Manager who will own the platform strategy, architecture, governance and engineering. This is a true platform leadership role, driving automation, improving platform maturity and leading technical teams and partners across enterprise-wide ServiceNow initiatives.

You’ll oversee platform strategy, integrations, CMDB, Discovery, Service Mapping, HAM and SAM, and build a high-performing team

Qualifications

• 7+ years of ServiceNow experience in complex enterprise environments.
• 3+ years of leadership experience managing ServiceNow platforms, teams, or programmes.
• Experience as ServiceNow Platform Owner, Platform Manager, Architect, or Practice Lead.
• Strong knowledge across ITSM, CMDB, Discovery, Service Mapping, Service Catalog, Asset Management, and integrations.
• Experience developing roadmaps, governance frameworks, architecture standards and release processes.
• Understanding of platform architecture, administration, security, and lifecycle management.
• Proven leadership in teams and with senior stakeholders and partners.

Responsibilities

• Own the ServiceNow platform strategy, roadmap, and governance framework.
• Provide technical leadership across platform architecture, administration, development, and lifecycle management.
• Lead platform upgrades, releases, performance optimization, and standards.
• Drive workflow automation and self-service initiatives.
• Govern integrations between ServiceNow and enterprise technologies including cloud, identity, HR, endpoint and infrastructure platforms.
• Own the CMDB strategy, data quality and governance, including Discovery and Service Mapping.
• Help advance HAM and SAM capabilities.
• Lead and develop a high-performing ServiceNow platform team.
• Manage external ServiceNow partners, consultants and implementation providers.
• Establish platform health, adoption, quality and value metrics for executive stakeholders.
• Evaluate emerging ServiceNow capabilities, including automation and AI, and identify opportunities to increase business value.

Skills

ServiceNow experience

Leadership

Platform Owner

ITSM

CMDB

Discovery

Service Mapping

Service Catalog

Asset Management

Roadmaps

Governance

Architecture

Security

Lifecycle management

Stakeholder management

Third-party partnerships

Job description

Manhattan, New York | Hybrid/Onsite – 4 days per week | Up to $200,000 base

We’re working with a leading organisation in Manhattan that is looking for an experienced ServiceNow Platform Manager to take ownership of its ServiceNow platform strategy, architecture, governance and engineering.

This is a true platform leadership opportunity for someone who enjoys shaping the direction of ServiceNow, driving automation, improving platform maturity and leading technical teams and partners.

You’ll be responsible for ensuring ServiceNow continues to deliver measurable value across the enterprise, with ownership spanning platform roadmap, architecture, integrations, CMDB, Discovery, Service Mapping, Asset Management and workflow automation.

What you’ll be doing

• Own the ServiceNow platform strategy, roadmap and governance framework.
• Provide technical leadership across platform architecture, administration, development and lifecycle management.
• Lead platform upgrades, releases, performance optimisation and technical standards.
• Drive workflow automation and self-service initiatives across the organisation.
• Govern integrations between ServiceNow and enterprise technologies including cloud, identity, HR, endpoint and infrastructure platforms.
• Own the CMDB strategy, data quality and governance, including Discovery and Service Mapping.
• Help advance Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities.
• Lead and develop a high-performing ServiceNow platform team.
• Manage external ServiceNow partners, consultants and implementation providers.
• Establish platform health, adoption, quality and value metrics for executive stakeholders.
• Evaluate emerging ServiceNow capabilities, including automation and AI, and identify opportunities to increase business value.

You’ll ideally have:

• 7+ years of ServiceNow experience within complex enterprise environments.
• 3+ years of leadership experience managing ServiceNow platforms, teams, programmes or strategic partners.
• Previous experience as a ServiceNow Platform Owner, Platform Manager, Architect, Practice Lead or equivalent.
• Strong technical knowledge across ITSM, CMDB, Discovery, Service Mapping, Service Catalog, Asset Management and enterprise integrations.
• Experience developing ServiceNow roadmaps, governance frameworks, architecture standards and release processes.
• Strong understanding of ServiceNow platform architecture, administration, security and lifecycle management.
• Proven experience leading teams and working with senior stakeholders and third-party partners.

Particularly valuable

• ServiceNow CSA, CIS or CAD certifications.
• ITIL v4 certification.
• Experience with HAM Pro and SAM Pro.
• Large-scale ServiceNow transformation experience.
• Experience within insurance, financial services or another highly regulated environment.
• Familiarity with Azure, AWS, Microsoft 365, endpoint management and enterprise monitoring platforms.

Why this opportunity?

This is an opportunity to have genuine ownership of a strategically important enterprise platform.

You’ll have the scope to define the ServiceNow roadmap, establish governance and engineering standards, drive automation, improve CMDB and asset management maturity, and shape how the organisation uses ServiceNow over the coming years.

Location: Manhattan, NY

Base salary: Up to $200,000

Work authorization: US Citizens or US Green Card holders