ServiceNow Solutions Architect V (Remote)

Senior Market Sales; Northern (KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Senior Market Sales is seeking a Senior ServiceNow Architect to lead end-to-end platform design, drive multi-module implementations across ITSM, CSM, HRSD, GRC, and more, and oversee platform governance. You will partner with IT leadership and business stakeholders to translate objectives into scalable solutions.

You will own the platform roadmap, define secure architectures, and guide delivery teams to achieve strategic outcomes while maintaining platform health and performance.

Qualifications

• Bachelor's degree in computer technology or equivalent combination of education and experience.
• 8+ years of ServiceNow platform expertise, focusing on architecture, implementation, and delivery.
• 8+ years designing and implementing ServiceNow solutions across ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent.
• ServiceNow Certified Technical Architect (CTA)
• Certified Master Architect (CMA)
• Enterprise Architecture Certification

Responsibilities

• Lead end-to-end ServiceNow architecture, solution design, and implementation strategy; own platform roadmap from discovery through go-live.
• Direct delivery teams of 5–50 across multi-module implementations; ensure best practices and governance.
• Engage C-suite and IT leadership to define strategic platform vision and business outcomes.
• Define scalable, secure architecture for ServiceNow modules, integrations, and custom apps.
• Design platform architecture, data models, integration patterns, and data governance with client regs and ops needs.
• Translate business requirements into ServiceNow designs and detailed user stories.
• Ensure alignment with enterprise architecture and platform best practices.
• Review design documents, data models, and integration patterns for quality and compliance.
• Lead scope, risk, and escalation management across complex programs.
• Coordinate with partners, developers, and SI teams for alignment and handoffs.
• Assess CMDB/CSDM health, data governance, upgrade readiness; propose remediation and optimization.

Skills

ServiceNow

Solution Architecture

Stakeholder Management

JavaScript/Glide scripting

REST/SOAP APIs

Data Modeling

Integrations (MuleSoft)

Enterprise Architecture

Education

Bachelor's degree in computer technology or equivalent

8+ years in ServiceNow platform expertise

CTA

CMA

Enterprise Architecture Certification

Tools

MuleSoft

Now Intelligence

AI Search

Job description

SUMMARY

Responsible for leading the design and delivery of transformational platform implementations. This role will partner directly IT leadership, ServiceNow developer teams, and business stakeholders to translate organizational imperatives into scalable, value-driven ServiceNow solutions. This is a leadership-focused role that bridges technical excellence with strategic business outcomes and platform health/performance. You will also engage with implementation partners, participate in internal governance boards, and work across IT and business functions to drive platform adoption and sustainable value realization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead end-to-end ServiceNow architecture, solution design, and implementation strategy; own the platform roadmap from discovery through go-live and optimization.
• Direct delivery teams (developers, functional analysts, administrators, testers) on complex, multi-module implementations (ITSM, CSM, HRSD, GRC, FSO, etc); ensure adherence to ServiceNow best practices and platform governance.
• Engage C-suite (CIO, CTO, CFO, business unit leaders), IT leadership (Senior Directors, Directors, Release Train Engineers), and cross-functional business stakeholders to define strategic platform vision, business outcomes, and change management; serve as the trusted technical advisor on ServiceNow strategy and organizational impact.
• Define scalable, secure, and maintainable architecture solutions for ServiceNow modules, integrations, and custom applications.
• Design platform architecture, data models, integration patterns, and data governance frameworks aligned with client regulatory and operational requirements in partnership with other IT teams.
• Collaborate with IT project managers and business analysts to translate business requirements into ServiceNow solution designs and detailed user stories.
• Ensure solution alignment with enterprise architecture, business needs, and platform best practices.
• Review technical design documents, data models, and integration patterns for quality and compliance.
• Lead scope management, risk mitigation, and escalation resolution on complex implementations; drive accountability for schedule, technical quality, and business outcomes.
• Partner with IT project managers, implementation partners, developers, and systems integrators; coordinate delivery across internal and external teams to ensure alignment, knowledge transfer, and sustainable handoffs.
• Assess existing ServiceNow instances (e.g., CMDB/CSDM health, configuration debt, data model governance, upgrade readiness); recommend remediation and optimization strategies.
• Participate in and/or lead governance boards, steering committees, and strategy forums; serve as the primary escalation point for technical strategy, business alignment, and change management decisions.
• Develop proof-of-concept demonstrations, technical specifications, and detailed business cases quantifying platform value and organizational outcomes
• Coach and mentor junior architects, functional leads, and delivery teams on ServiceNow best practices, design patterns, and implementation methodology

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Bachelor's degree in computer technology or equivalent combination of education and experience
• Eight (8) or more years of experience in ServiceNow Platform Expertise (Primary Focus), preferably in ServiceNow solution architecture, implementation, and delivery.
• Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines (ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent)
• ServiceNow Certified Technical Architect (CTA)
• Certified Master Architect (CMA)
• Enterprise Architecture Certification

SKILLS

• Strong experience with ServiceNow Financial Services Operations (FSO), Software Asset Management (SAM) modules, Third-Party Risk Management (TPRM), SPM, or AI.
• Strong knowledge of core ServiceNow platform capabilities: application configuration, scripting (JavaScript, Glide), integrations (REST/SOAP APIs, MuleSoft), workflow design, and data modeling
• Strong written communication; ability to develop compelling business cases, technical specifications, executive summaries, and board presentations
• Ability to manage delivery teams (5-50 people across functional and technical disciplines); drive accountability for schedule, quality, and business outcomes
• Ability to utilize ServiceNow capabilities: Now Intelligence, AI Search, Workflow Data Fabric, or Process Optimization
• Skilled at leading 3+ complex, multi-year ServiceNow implementations from design through go-live and post-go-live optimization
• Skilled at distilling complexity into clear narratives; ability to quantify platform value and organizational impact (operational efficiency, cost reduction, business process improvement)
• Skilled with consulting or systems integrator background, advising clients on platform strategy
• Experience with published thought leadership (blog posts, industry papers, conference presentations) on ServiceNow implementation or digital transformation
• Knowledge of core commercial business functions and workflows that ServiceNow supports (finance, operations, IT service delivery, HR)
• Knowledge of Bravium and the governance platform
• Knowledge of multi-divisional or multi-geography operating models and how ServiceNow scales across complex organizational structures

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