ServiceNow Platform Engineer: Scalable, Secure ITSM

Marathon Petroleum Corporation; San Antonio (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401k matching program

Paid time off

Parental leave

Educational reimbursement

Job summary

Marathon Petroleum Corporation is seeking a Platforms Engineer to own the ServiceNow platform, drive modernization, and ensure scalable, secure operations across ITSM, ITOM, and CMDB. The role collaborates with product owners, architects, and cybersecurity teams to deliver reliable capabilities and governance.

The ideal candidate has a strong SDLC background, ServiceNow experience, and a track record of partnering with suppliers and stakeholders to deliver robust solutions.

Qualifications

• Bachelor’s Degree in Information Technology or related field, or equivalent experience preferred.
• 2+ years of relevant experience.
• Experience with ServiceNow platform integration design, development and support preferred.
• Strong understanding of ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist and AI capabilities preferred.
• Strong understanding of SDLC, Agile and Release Management processes preferred.
• Experience partnering with integrated suppliers, service providers, business facing IT, and stakeholders to deliver solutions preferred.
• ServiceNow certifications (e.g. CSA, CAD, CIS, etc) preferred.

Responsibilities

• Conducts regular monitoring of infrastructure platforms and systems to identify performance issues or anomalies.
• Analyzes collected data, establishes performance baselines, and creates reports to identify trends and potential areas of improvement.
• Collaborates with senior engineers to implement performance tuning strategies and optimize platform & system resources for better efficiency.
• Contributes to the design and implementation of new ServiceNow capabilities aligned with business and technology priorities.
• Leads the design and configuration of complex platforms & systems, considering best practices and industry standards.
• Conducts ongoing compliance with original design and configuration and corrects for deviation from standards.
• Builds and deploys highly available and scalable infrastructure solutions.
• Documents support requests, resolutions, and troubleshooting steps.
• Provides technical support to users, troubleshoots and resolves complex hardware and software issues.
• Applies predefined procedures for platform & systems tuning and optimization using IT Service Management practices.
• Assists with future infrastructure platforms and systems backup planning.
• Assists in the design & execution of disaster/system recovery and testing processes and standards.
• Develops and implements reporting frameworks to track and analyze platform and system performance and utilization metrics; creates or leverages existing dashboards and visualizations for monitoring.
• Contributes to the design and configuration of platform & systems, considering scalability, performance, security aspects, and ensures ongoing compliance with original design and configuration.
• Builds and deploys infrastructure components, ensuring proper configuration and integration.
• Actively participates in knowledge sharing activities, such as team meetings, presentations, or workshops.
• Collaborates with team members to identify gaps in knowledge and propose solutions to improve documentation and information sharing.

Skills

Adaptability

AI Fundamentals

Change Management

Cloud Infrastructure Management

Computer Networking

Cybersecurity Risk Management

DevSecOps

General Programming

Infrastructure as Code

IT Infrastructure Management

Performance Monitoring

Policy Management

Process Automation

Service Delivery Management

Systems Administration

System Platform

Systems Testing

Systems Integration

Troubleshooting

Education

Bachelor’s Degree in Information Technology or related field

ServiceNow certifications (CSA, CAD, CIS, etc)

Tools

ServiceNow

Discovery

CMDB

Job description

Marathon Petroleum Corporation is seeking a Platforms Engineer to own the ServiceNow platform, drive modernization, and ensure scalable, secure operations across ITSM, ITOM, and CMDB. The role collaborates with product owners, architects, and cybersecurity teams to deliver reliable capabilities and governance.

The ideal candidate has a strong SDLC background, ServiceNow experience, and a track record of partnering with suppliers and stakeholders to deliver robust solutions.