ServiceNow Platform Engineer

Flexential; Denver (NC); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Telehealth

Dental Insurance

Vision Insurance

401(k)

HSA/FSA

Life Insurance

Disability Insurance

PTO

Job summary

Flexential is seeking a hands-on ServiceNow Engineer to design, configure, develop, test, deploy, and support ServiceNow solutions in a data center-heavy environment. You will own platform work from requirements through production support and collaborate with platform owners, engineers, operations, and business stakeholders.

The role emphasizes ITSM/ITOM, CMDB, Discovery, Service Mapping, integrations, and automation, using native capabilities and minimal custom code to maximize reliability and

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent.
• 4+ years of hands-on ServiceNow platform experience across configuration, development, enhancement, integration, administration, implementation, or production support.
• 3+ years of hands-on ServiceNow ITSM experience across incident, problem, change, service catalog, knowledge, approvals, service levels, and related workflows.
• Hands-on ServiceNow engineering experience using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, access controls, JavaScript, Integration Hub, and APIs.
• Hands-on experience with CMDB and Common Service Data Model, plus Discovery, Service Mapping, MID Servers, or other ITOM capabilities.
• Ability to work independently on engineering tasks, troubleshoot complex issues, document solutions, estimate effort, and communicate with stakeholders.

Responsibilities

• Design, configure, develop, test, deploy, troubleshoot, and support ServiceNow capabilities using native platform features and low-code automation.
• Improve and support workflows for incident, major incident, problem, change, request, service catalog, knowledge, approvals, service levels, notifications, and operational tasks.
• Build and maintain Configuration Management Database and Common Service Data Model capabilities including class structure, relationships, data quality controls.
• Configure and support ITOM capabilities including Discovery, Service Mapping, MID Servers, Event Management, and service health.
• Develop and support integrations using Integration Hub, APIs, middleware, and standard patterns; ensure reliable data exchange between ServiceNow and operations.
• Collaborate with infrastructure, security, service desk, and stakeholders to translate requirements into practical solutions and minimize unnecessary customization.
• Troubleshoot defects, participate in reviews, support testing, releases, dashboards, and platform upgrades.

Skills

Flow Designer

Business Rules

Script Includes

Client Scripts

UI Policies

Access Controls

JavaScript

Integration Hub

APIs

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering

Tools

MID Servers

Service Mapping

Discovery

Common Service Data Model

Job description

This is a hands-on individual-contributor role responsible for designing, configuring, developing, integrating, testing, deploying, and supporting ServiceNow solutions in a data center and infrastructure-heavy environment. The ServiceNow Engineer will own assigned platform work from requirement through production support and will work closely with platform owners, process owners, engineers, operations teams, and business stakeholders. Primary focus areas include Information Technology Service Management, Information Technology Operations Management, Configuration Management Database, Common Service Data Model, Discovery, Service Mapping, integrations, automation, operational workflows, reporting, and platform health.

Key Responsibilities And Essential Job Functions

• Design, configure, develop, test, deploy, troubleshoot, and support ServiceNow capabilities using native platform features, configuration, and low-code automation as the default; use custom code only when a clear requirement cannot reasonably be met through standard capabilities.
• Improve and support workflows for incident, major incident, problem, change, request, service catalog, knowledge, approvals, service levels, notifications, and operational tasks.
• Build and maintain Configuration Management Database and Common Service Data Model capabilities, including class structure, relationships, service models, ownership, lifecycle, reconciliation, identification rules, and data quality controls.
• Configure and support Information Technology Operations Management capabilities, including Discovery, Service Mapping, MID Servers, Event Management, infrastructure visibility, and service health.
• Develop and support integrations using Integration Hub, application programming interfaces, enterprise middleware, event sources, and standard integration patterns; diagnose failures and maintain reliable data exchange between ServiceNow and operational systems.
• Partner with infrastructure, data center operations, security, service desk, process owners, and business stakeholders to translate requirements into practical, maintainable ServiceNow solutions and challenge requirements that create unnecessary customization or platform complexity.
• Troubleshoot defects and production issues; participate in peer design and code/configuration reviews; support testing, releases, documentation, dashboards, operational reporting, platform upgrades, and reduction of technical debt.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent technical education and experience.
• 4+ years of hands-on ServiceNow platform experience across configuration, development, enhancement, integration, administration, implementation, or production support. Senior-level candidates should demonstrate broader technical depth and independent ownership of complex solutions.
• 3+ years of hands-on ServiceNow Information Technology Service Management experience across incident, problem, change, request, service catalog, knowledge, approvals, service levels, and related workflows.
• Hands-on ServiceNow engineering experience using capabilities such as Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, access controls, JavaScript, Integration Hub, and application programming interfaces, with sound judgment about when configuration is preferable to code.
• Hands-on experience with Configuration Management Database and Common Service Data Model, plus working knowledge of Discovery, Service Mapping, MID Servers, or other Information Technology Operations Management capabilities.
• Ability to work independently on assigned engineering work, troubleshoot complex issues, document solutions, estimate effort, participate in peer reviews, and communicate effectively with technical and business stakeholders.

Preferred Qualifications

• ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, or relevant product certifications.
• Experience in data center, managed services, cloud, telecommunications, hosting, colocation, or other high-availability technology operations environments.
• Experience integrating ServiceNow with monitoring, asset, identity, security, network, financial, or operational platforms using standard interfaces and middleware.
• Experience with Field Service Management, Security Operations, Vulnerability Response, Enterprise Asset Management, Hardware Asset Management, Event Management, Performance Analytics, platform modernization, or migration away from heavily customized ServiceNow implementations.

Success Measures

• Reliable, maintainable ServiceNow solutions delivered with increasing independence and appropriate use of native platform capabilities.
• Improved Configuration Management Database accuracy, Discovery coverage, service visibility, automation, and operational reporting.
• Consistent incident, request, change, and operational workflows aligned to real business processes and supported by disciplined testing and releases.
• Reduced unnecessary customization, production defects, release risk, and technical debt while maintaining strong platform supportability and upgradeability.

Base Pay Range

The annual salary range offered for this position is estimated to be $105,000 - $120,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Variable Pay

Discretionary annual bonus, based on personal and company performance.

At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.

Benefits Of Working At Flexential

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits

Benefits are subject to change at the Company's discretion.

Work Location Eligibility

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.

Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.

Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement

Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.