ServiceNow Platform Engineer – ITOM/Employee Center

iTech AG; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

iTech AG is seeking a ServiceNow Platform Developer to lead hands‑on platform design, configuration, scripting, and migration from Service Portal to Employee Center. You will collaborate with the platform team and stakeholders on integrations, ITOM/CMDB support, testing, release implementation, and comprehensive documentation.

The role requires five years of ServiceNow development experience in complex environments, with strong skills in JavaScript, Flow Designer, and ITOM/CMDB activities.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum five years of hands‑on ServiceNow development experience in complex environments.
• Experience configuring ITSM Change Management workflows, approvals, and governance controls.
• Hands‑on experience with Service Portal and Employee Center, including catalogs, catalog items, custom widgets, reusable flows, and UX improvements.

Responsibilities

• Review Change Management processes and governance; suggest improvements.
• Configure approved workflows and change options for FISMA systems; test and document changes.
• Lead migration of Service Portal to Employee Center; manage catalogs and widgets.
• Enhance mobile capabilities; define measures for customer experience and Employee Center effectiveness.
• Develop and maintain Business Rules, Client Scripts, UI policies/actions, access controls, workflows, and Integrations.
• Translate requirements into technical stories and reusable configurations; assess impacts and security.

Skills

JavaScript

Glide APIs

Flow Designer

IntegrationHub

Business Rules

UI policies

UI actions

Access Controls

Scoped Applications

Service Portal

Employee Center

ITOM Discovery

Service Mapping

CMDB

CSDM

Change Management

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or related field

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Tools

ServiceNow Platform

Discovery

ITSM

ITOM

Job description

iTech AG is seeking a ServiceNow Platform Developer to lead hands‑on platform design, configuration, scripting, and migration from Service Portal to Employee Center. You will collaborate with the platform team and stakeholders on integrations, ITOM/CMDB support, testing, release implementation, and comprehensive documentation.

The role requires five years of ServiceNow development experience in complex environments, with strong skills in JavaScript, Flow Designer, and ITOM/CMDB activities.