Senior ServiceNow Platform Developer — Portal to Employee Center

iTech AG; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

iTech AG in the United States is seeking a ServiceNow Platform Developer to lead hands-on platform design, configuration, scripting, and migration from Service Portal to Employee Center, enhancing platform operations and user experience.

You will collaborate with the platform team and stakeholders on integrations, ITOM and CMDB support, testing, release implementation, technical documentation, training, and knowledge transfer.

Qualifications

• Bachelor's degree in IT/CS/IS or related field.
• 5+ years hands-on ServiceNow development in complex enterprise environments.
• Experience configuring ITSM Change Management workflows, approvals, and governance.
• Hands-on with Service Portal and Employee Center, including catalogs, widgets, and reusable flows.
• Proficiency with JavaScript, Glide APIs, Flow Designer, IntegrationHub, UI policies, UI actions, access controls, and scoped apps.
• Knowledge of ITOM Discovery, Service Mapping, CMDB, and CSDM; data quality and integration impacts.
• Experience translating requirements into technical solutions, testing, and release management.
• Strong written and verbal communication; stakeholder workshops and training.

Responsibilities

• Review Change Management processes and governance; recommend improvements.
• Configure approved workflows and change options for applicable FISMA systems. Test and document changes, and develop administrator and system-owner training guides and quick reference materials.
• Lead the migration of the existing Service Portal to Employee Center, including service taxonomy, content delivery, catalogs, catalog items, reusable flows, and widgets.
• Configure mobile capabilities and improve usability and accessibility. Partner with stakeholders to define baseline and target measures for customer experience and Employee Center effectiveness.
• Develop and maintain business rules, client scripts, UI policies, UI actions, access controls, workflows, Flow Designer flows, scoped applications, and integrations using ServiceNow best practices.
• Translate approved requirements into technical stories and maintainable configurations. Favor standard capabilities and reusable components, and evaluate technical impacts, dependencies, and security considerations.
• Support the Data Architect on Discovery, Service Mapping, CMDB, and CSDM activities, including related workflows, platform configurations, integrations, and operational support.
• Review development changes for impacts on configuration items, service relationships, data quality, and ongoing platform operations.
• Develop and execute automated and functional tests, coordinate UAT readiness, resolve defects, and provide test evidence supporting FEMA acceptance.
• Troubleshoot platform issues, perform peer reviews, and support approved releases, enhancements, and ongoing operations while maintaining applicable Section 508 accessibility requirements.
• Produce as‑built documentation, configuration records, technical procedures, release materials, training guides, and quick reference cards.
• Deliver technical demonstrations, user and administrator training, and structured knowledge transfer. Support transition activities and communicate risks, dependencies, and progress to the delivery team.

Skills

JavaScript

Glide APIs

Flow Designer

IntegrationHub

UI Policies

UI Actions

Access Controls

Scoped Applications

Service Portal

Employee Center

ITOM Discovery

Service Mapping

CMDB

CSDM

Change Management

Technical Documentation

UAT Testing

Release Management

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or related field

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience

ServiceNow CSA

ServiceNow CAD

Tools

Service Portal

Employee Center

Discovery

CMDB

Job description

iTech AG in the United States is seeking a ServiceNow Platform Developer to lead hands-on platform design, configuration, scripting, and migration from Service Portal to Employee Center, enhancing platform operations and user experience.

You will collaborate with the platform team and stakeholders on integrations, ITOM and CMDB support, testing, release implementation, technical documentation, training, and knowledge transfer.