Senior ServiceNow CMDB Engineer

LIGHTFEATHER IO LLC; Alexandria (VA); Hybrid; USD 180,000 - 200,000; Full time

Job summary

LightFeather is seeking a ServiceNow Developer to design, build, and optimize ServiceNow solutions across the CMDB, ITSM, Service Catalog, and custom applications, and to work directly with stakeholders to translate business needs into scalable technical solutions. The ideal candidate thrives in a fast-paced, client-facing federal program.

Major responsibilities include designing, configuring, developing, and implementing baseline and custom applications and enhancements in ServiceNow, including

Qualifications

• Active Secret or higher clearance required.
• 5+ years hands-on ServiceNow development experience.
• Experience CMDB, Discovery, and data reconciliation.
• Experience building Service Catalog items, workflows, and integrations.
• ServiceNow CAD certification.
• Experience with Agile/Scrum.
• Strong communication with business and technical teams.

Responsibilities

• Design, develop, test, and deploy ServiceNow configurations and workflows.
• Implement the CMDB with CI data model design and discovery.
• Maintain CMDB health, data quality, and governance.
• Build Service Catalog items with client scripts, UI policies, and Flow Designer.
• Support ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Design and implement integrations using REST/SOAP and IntegrationHub.
• Participate in client calls and translate requirements.
• Execute unit/integration/regression tests for deployments.
• Maintain update sets, release docs, and technical design records.
• Identify risks and design gaps early.

Skills

ServiceNow

CAD Certification

Agile/Scrum

Communication

CMDB

Tools

REST API

SOAP API

IntegrationHub

ATF

Job description

LightFeather is seeking a ServiceNow Developer to design, build, and optimize ServiceNow solutions across the CMDB, ITSM, Service Catalog, and custom applications, and to work directly with stakeholders to translate business needs into scalable technical solutions. The ideal candidate thrives in a fast-paced, client-facing federal program.

Major responsibilities include designing, configuring, developing, and implementing baseline and custom applications and enhancements in ServiceNow, including